Team Lead (Contact Centre)
My Dublin-based client is seeking an experienced and enthusiastic Team Coach to join their dynamic and fast-paced contact centre. This role is central to ensuring a smooth and supportive onboarding experience for new starters, enhancing the overall customer journey, and fostering continued development within the team. As a Team Coach, you will play an active role in training and mentoring new colleagues, offering side-by-side coaching, and stepping in to assist with customer concerns or escalations when needed. You will also collaborate closely with team leaders to support ongoing staff development. This is a people-focused position that requires strong communication skills, a calm and patient approach, and a genuine interest in helping others grow. The ideal candidate will have a talent for building confidence in others, elevating the quality of sales conversations, and nurturing positive relationships with customers.
Key Responsibilities
- New Starter Onboarding & Coaching
- Deliver structured onboarding programmes to new hires.
- Conduct induction training focused on systems, products, processes, and soft skills.
- Provide continuous support to new staff during their first 90 days.
- Side-by-Side & Performance Coaching
- Carry out side-by-side coaching sessions for ongoing skill development.
- Monitor call quality and provide real-time feedback.
- Support team leaders in identifying individual performance gaps and improvement plans.
- Complaint & Escalation Management
- Take ownership of escalated and complex customer complaints.
- Investigate and resolve issues promptly, ensuring customer satisfaction.
- Identify root causes and recommend process or training improvements.
- Operational & Team Support
- Work closely with Team Leaders and Quality Assurance to align coaching strategies.
- Help maintain morale and motivation across the team.
- Track and report on coaching outcomes and performance metrics.
- Continuous Improvement
- Recommend changes to processes or training based on frontline observations.
- Stay up to date on product and policy updates and cascade this knowledge.
Skills & Experience
Essential:
- Proven experience in a contact centre environment (min 2 years).
- Strong coaching and mentoring skills.
- Excellent communication and interpersonal abilities.
- Ability to manage difficult conversations and de-escalate issues.
- Skilled in complaint handling and resolution.
- Comfortable working with KPIs and coaching performance.
- IT literate with CRM and telephony systems.
Desirable:
- Experience using quality monitoring tools.
- Training and development certification or coaching qualification.
Why Choose Clark as your Trusted Recruitment Partner?
• Inclusive Culture: We celebrate diversity and provide equal opportunities for all.
• Supportive Experienced Recruiters: Finding the right position for the right person matters to us. We're here to help you source the best career opportunity.
• Personalised Assistance: From start to finish, we're committed to making your job search journey as smooth as possible.
Ready to Begin? Apply now.
INDCLA
Qualified Accountant (Hybrid)
My Kildare-based client is seeking an experienced Accountant to join their team. Reporting to the Head of Finance, this role provides financial analysis, guidance, and assurance to management teams. You will assess new initiatives, drive efficiencies, and support strategic growth. Strong stakeholder engagement and broad financial expertise are essential.
Core Duties and Responsibilities:
• Collaborate with senior management to drive business performance and ensure sound financial decision-making.
• Provide objective financial insights to influence future business strategies.
• Identify cost efficiencies, allocate resources effectively, and maintain a value-for-money approach.
• Analyse financial risks, high-impact issues, and opportunities to enhance operational efficiency.
• Monitor financial performance, conduct cost benchmarking, and recommend cost-saving measures.
• Lead financial planning processes, including forecasts, budgets, and multi-year strategic plans.
• Oversee monthly financial reporting, KPI tracking, and P&L analysis for leadership review.
• Manage the annual budget process, ensuring accuracy, stakeholder engagement, and commercial alignment.
• Support capital expenditure planning and grant applications.
• Handle balance sheet reporting, audit preparations, statutory disclosures, and tax compliance.
• Utilise financial systems, including SUN and ticketing applications, to optimise reporting and analysis.
• Champion continuous improvement, process enhancements, and finance system upgrades.
• Build strong relationships with key stakeholders to support strategic and financial objectives.
Desired attributes and Experience:
• Qualified accountant, ACA, ACCA, CIMA, or CPA.
• 3 – 5 years post qualification experience in a finance role, with previous finance business partner experience advantageous, but not essential.
• Strong systems skills including Excel, Word, and PowerPoint. Experience of SUN accounting package would be preferable but not essential.
• Strong communicator with the ability to act as a liaison between Finance and the business.
• Advanced financial modelling, numerical and analysis skills.
• First-class problem-solving skills who will get to the heart of the matter.
• The ability to communicate effectively and efficiently with the business while ascertaining the key impact/detail behind the issue/request.
Why Choose Clark?
• Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
• Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
• Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA
Service Administrator
We are looking for a talented, committed person to join our client's team. This is a fully on-site role, office based in Naas, Co. Kildare.
The main duties of the role include:
- Preparing engineers daily work schedules & setting up worksheets.
- Dealing with Property Management companies & Clients to facilitate the booking in of Service & Remedial works.
- Preparing Annual service contracts & quotes for issuing to clients (5,000 live clients on books).
- Chasing Annual service contracts.
- General day to day office administration duties. Office support – phones, email etc.
- Ensure that the daily administration is maintained in an accurate and timely manner.
- Organising Hoists & special equipment to allow works take place.
Requirements:
- Proficient in Microsoft packages, Excel, Word and the ability to use other in-house software.
- Exceptional organisational skills, strong attention to detail and ability to prioritise workload.
- Flexible approach and willing to offer support to the team when required.
- Excellent communication skills.
- Ability to work on your own initiative.
- Min 2 years' administration experience.
- Excellent verbal and written English.
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA
Production Operative – Leading Paint Company
Are you detail-oriented with experience in paint tinting and colour mixing? Our client based in Rathcoole, Co. Dublin is looking for a Paint Tinting & Mixing Technician to join their team and ensure the accurate preparation of paints, lacquers, and stains while maintaining safety and efficiency.
Experience in a manufacturing or production background is required.
Key Responsibilities:
- Tint and mix materials based on given recipes, ensuring quality and consistency.
- Retain samples and maintain batch records for future reference.
- Keep the workspace and machinery (dispensers, mixers, shakers) clean and operational.
- Identify and report equipment faults and errors in recipes.
- Adhere to safety procedures and waste management protocols.
- Train and support less experienced workers.
- Adjust and rework returned materials.
- Operate and maintain Corob/Dromont tinting machines.
What We’re Looking For:
- Experience in paint tinting, colour mixing, or a related field.
- Strong attention to detail and organisational skills.
- Ability to follow production schedules and meet deadlines.
- Commitment to workplace safety and quality control.
Benefits:
- Monday to Thursday: 8:00 AM – 4:30 PM
- Friday: 8:00 AM – 3:30 PM
- 25 days annual leave + Good Friday off
- Company pension scheme
If you’re a team player with a keen eye for colour and precision, apply today!
Why Join Us?
This is more than just a job—it’s your opportunity to lead, inspire, and achieve. If you’re driven, passionate, and ready to make a difference, apply today and take the next step in your leadership journey!
For more information, contact James Nolan on 045 881 888 or email james@clark.ie
At Clark, we stand as more than just a Recruitment Consultancy; we're a beacon of opportunity and inclusivity. Our commitment to fostering a culture of equality and providing reasonable accommodations is unwavering. Should you require us to make any reasonable accommodations during your job search journey then please let us know.
Why Choose Clark as your Trusted Recruitment Partner?
- Inclusive Culture: We celebrate diversity and provide equal opportunities for all.
- Supportive Experienced Recruiters: Finding the right position for the right person matters to us. We're here to help you source the best career opportunity.
- Personalised Assistance: From start to finish, we're committed to making your job search journey as smooth as possible.
Ready to Begin? Apply now.
INDCLA
Sales Administrator
Our Naas-based client is seeking a proactive and detail-oriented individual to provide administrative support to the sales team, ensuring efficient and timely execution of all administrative functions. This role also involves championing the CRM system (HubSpot) in collaboration with the Commercial Manager to help drive the achievement of the company’s Sales Plan and growth objectives.
Responsibilities associated with this role include, but are not limited to:
- Timely and accurate production of sales information, reports, and presentations as outlined or directed
- Sales CRM (HubSpot) Champion – Collaborate with marketing to ensure that the needs of the Sales team are met with the evolution of HubSpot. HubSpot governance with Sales team
- Completing & supporting with key sales related paperwork. Sample requests, Accurate Gate 0’s as directed by sales team
- Populating customer sales forecasts into the guidance files & chasing customers for these where directed
- Supply indicative costs to the sales team, worked through the most up to date Quik-Calc. Populating into the indicative pricing tracker when confirmed by sales team to customer
- Working closely with all areas of the business to proactively make suggestions to develop best in class reporting internally & externally with accurate information
- Processing new accounts forms/amendments to customer details where required & directed
- PSIR generation & credit check management for all new customers where required
- Regular validation of data on the system supporting sales in ensuring data accuracy
- Support with the data generation from Power Bi for Quarterly/Biannual reviews for Tier 1 & selected Tier 2 customers for BDM’s to present to agreed customers
- Review Guidance and feedback noticeable difference to BDMs on a bi-weekly basis. Ensuring improved accuracy from the Sales team – Target 95%
- Publish SLT Monthly Sales Dashboard for the HOS Quarterly
- Assist in creating and maintaining Sales SOPs as directed and supported by management, ensuring alignment to the needs of the sales team
- Maintain the sales team annual leave calendar in SharePoint to provide visibility on upcoming leave requests & cover
- Assist in the organisation and planning of key promotional events
- Feet on the ground at site to support with the remote sales team with enquiries into other departments where instructed
- Support and cover where appropriate when Sales team are traveling
- Any other duties as may be assigned from time to time by the Head of Sales or Commercial Manager in ensuring that all administrative activity is captured accurately and in full
Skills / Qualifications/ Experience:
- Experience of working in a sales office, preferably in an FMCG or B2B company for approx.. three years
- Experience with Power Bi
- Self-Motivated with the ability to work under pressure and to deadlines
- Ability to work on own initiative and also as part of the sales team
- Confident, articulate with a keen focus on customer service
- Highly organised and flexible
- Excellent attention to detail, with excellent communication skills both verbal and written
- Computer literate with strong skills in MS Excel. Quick at learning new systems and making proactive suggestions to improve systems to streamline working/reporting
Proven numerical ability and an understanding of pricing and margins
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA
Sales Administrator
We are seeking a meticulous and adaptable sales administrator to process our sales orders, invoices and manage customer ledgers. In this role, you will verify customer information, process orders, issue invoices, relay order and delivery instructions, complete monthly sales reports along with other administrative duties. You will be working with dual currencies.
The successful applicant will likely have advanced administrative skills and adequate experience in a busy sales environment. You will need to understand how a sales team works and provide the relevant administrative support to ensure that the sales function operates smoothly and efficiently. Above all, you will need a positive, can-do attitude.
Sales Administrator Responsibilities:
Order Management:
• Process customer orders, ensuring accuracy in product selection, pricing, and delivery schedules.
• Coordinate with the logistics team to ensure timely delivery and follow-up on any delivery issues.
• Communicate with sales team regarding order status, delivery times, and product availability when requested.
Sales Support:
• Assist the sales team with preparing quotes and proforma invoices.
• Ensuring all customer and sales data is up to date.
• Generate sales reports for the sales team and management.
• Handle customer inquiries and resolve issues in a professional and timely manner.
Administrative Duties:
• Prepare and maintain sales documentation and purchase orders.
• Raising sales transaction invoices.
• Order and manage office stationary, ensuring stock levels are monitored and replenished as needed.
• Maintain filing systems and ensure data is accurate and accessible.
• Ensure the office environment is tidy and organized, including common areas and workspaces.
Rigid Truck Driver / Artic Driver – Edenderry, Co. Offaly
Rigid Truck Driver / Artic Driver
Location: Edenderry, Co. Offaly
Job Type: Full-Time, Monday to Friday
Our client, a well-established company based in Edenderry, Co. Offaly, is seeking an experienced and reliable Rigid Truck Driver or Artic Driver to join their team. This is a full-time position with weekday hours, offering a consistent schedule and a supportive working environment.
Key Responsibilities:
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Safely operate a Rigid or Artic truck to deliver a variety of goods, including windows, doors, and concrete products
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Carry out pre-departure vehicle checks to ensure roadworthiness
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Load and unload deliveries while ensuring all products are handled with care
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Complete daily delivery schedules in an efficient and timely manner
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Maintain accurate delivery records and paperwork
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Communicate effectively with dispatch and customers
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Adhere to all road safety, company, and legal driving regulations
Requirements:
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Full, valid C licence (Rigid) or CE licence (Artic)
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Up-to-date CPC certification and Tachograph Card
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Minimum of 1 year of professional driving experience in a similar role
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Strong knowledge of road networks and safe driving practices
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Ability to manage physical work including loading/unloading when required
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Excellent time management and reliability
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Good communication and customer service skills
This is an excellent opportunity to join a stable and growing company. If you are a dependable and safety-conscious driver looking for a Monday to Friday role, we would love to hear from you.
To apply, please submit your CV or contact james@clark.ie for further details.
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA
General Operative – Steel Fabrication
Our client is seeking a Machine Operator to join their team in a steel fabrication environment. The successful candidate will be responsible for operating machinery, including a robotic welding machine, band saws, drills, and angle grinders. Full training will be provided on the Robotic Welder to ensure proficiency in the role.
Key Responsibilities
- Operate a Robotic Welding Machine to manufacture handrail posts.
- Cut steel tubes using a band saw.
- Operate a pedestal drill (drill press) for fabrication work.
- Use angle grinders and other steelworking tools as required.
- Maintain high safety and quality standards.
- Follow work instructions and fabrication drawings.
- Assist with general workshop duties as needed.
Requirements
- Experience in a steel fabrication environment.
- Some experience operating steelworking equipment such as band saws, drills, and grinders.
- Forklift driving experience/licence (counterbalance or Combi-lift) is advantageous.
- Ability to follow safety procedures and guidelines.
- Must be fluent in English with good communication skills.
Why Join Our Client?
- Competitive hourly rate with overtime opportunities.
- Full training provided on the Robotic Welder.
- A structured holiday allowance, including annual shutdowns.
- Work with an experienced team in a certified manufacturing environment.
- Career development opportunities within the company.
If you are looking for a hands-on role in a steel fabrication environment with full training provided, apply today to join our client’s team!
At Clark, we stand as more than just a Recruitment Consultancy; we're a beacon of opportunity and inclusivity. Our commitment to fostering a culture of equality and providing reasonable accommodations is unwavering. Should you require us to make any reasonable accommodations during your job search journey then please let us know.
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA
Financial Controller – Dublin – Full Time
Are you a qualified accountant ready to step into a strategic leadership role? Our Dublin-based client is hiring a Financial Controller to oversee their Accounts Department and play a pivotal role within the Senior Management Team.
As Financial Controller, you’ll drive strategic decision-making, ensure strong governance, and lead financial planning and compliance. This is a fantastic opportunity to make a real impact in a growing, forward-thinking organisation.
Key Responsibilities:
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Lead and deliver on strategic objectives and operational plans
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Provide financial insight through P&L and Balance Sheet reporting
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Manage budgeting, forecasting, and cash flow planning
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Conduct financial analysis and commentary for reports (daily, weekly, monthly)
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Ensure compliance with statutory regulations (VAT, Duty, etc.)
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Identify and mitigate financial and operational risks
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Oversee CapEx planning and business case evaluation
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Support the Director with financial strategy and decision-making
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Lead negotiations and manage supplier relationships
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Oversee preparation of business plans and forecasts
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Contribute to internal audits and strengthen financial controls
About You:
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Qualified Accountant (ACA, ACCA, CIMA or equivalent)
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Commercially focused with strong strategic and financial leadership skills
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Experience leading finance teams and driving performance improvements
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Proficient in budgeting, forecasting, and KPI monitoring
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Strong interpersonal and communication skills
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Organised, proactive, and hands-on approach to work
Why Apply?
This role offers a unique opportunity to:
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Influence senior-level decision-making
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Contribute to long-term business success
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Work in a collaborative and values-driven environment
About Clark
At Clark, we’re more than a Recruitment Consultancy – we’re your trusted career partner. We believe in equal opportunities, inclusive hiring, and reasonable accommodations. Just let us know how we can support you.
Why Clark?
-Inclusive Culture
-Supportive, Experienced Recruiters
-Personalised Guidance Throughout Your Job Search
Apply now and take the next step in your career!
INDCLA
Regulatory Affairs Project Lead – Chemical Crop Protection
We are seeking an experienced and strategic Regulatory Affairs Project Lead to join our Regulatory Affairs team. Reporting to the Regulatory Affairs Manager, this key role is responsible for preparing and submitting regulatory applications in major EU markets, acting as Project Lead for both new product development and the renewal of existing product authorisations.
This is a unique opportunity to join a collaborative and forward-thinking team where your contributions will directly impact regulatory strategy and decision-making across the organisation.
Key Responsibilities:
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Prepare, submit, and manage regulatory applications for key EU markets.
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Lead regulatory workstreams supporting new product development programmes and product renewals.
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Actively contribute to the development of regulatory strategy and planning.
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Build and maintain productive relationships with Regulatory Authorities, consultants, and CROs.
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Provide expert internal support to cross-functional teams on regulatory requirements and timelines.
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Manage multiple projects simultaneously, ensuring timely achievement of regulatory objectives.
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Monitor regulatory developments and assess their impact on current and future projects.
Qualifications & Experience:
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Minimum BSc in Life Sciences, Science, Agronomy, or a related field.
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At least 7 years of experience in Regulatory Affairs within a generic R&D company, consultancy, or CRO.
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Experience in regulatory submissions in the EU is essential.
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Knowledge of the crop protection industry (technical, commercial, farming practices, etc.) is desirable.
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Strong understanding of regulatory processes and requirements within the agricultural or life sciences sectors.
Key Skills & Competencies:
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Excellent project management and multitasking abilities.
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Strong verbal and written communication skills.
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Proven ability to build and maintain professional relationships with internal and external stakeholders.
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A proactive, solution-focused approach to challenges.
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A collaborative team player with high attention to detail.
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Fluent in English; fluency in an additional major European language is highly desirable.
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Highly organised, results-driven, and capable of working independently.
What We Offer:
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Opportunity to work in a strategic role with real impact.
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Supportive team environment with a focus on professional development.
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Involvement in shaping regulatory strategies across European markets.
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Exposure to cross-functional collaboration and international stakeholders.