This is a super opportunity to join our client’s team, the largest global machine manufacturer and distributor. This is a contract role and based in our client’s office in Finglas.

Purpose of the Role

  • To assist customers with all telephone, email enquiries, providing quotations, machine specifications and technical information as required.
  • To facilitate hire requests and convert enquiries into hires.
  • Check for machine availability liaising with the service team to ensure they are aware of customer requirements.
  • Assisting the sales team with enquiries and facilitating their customers’ demands.
  • Co-ordinating a transport requirement, scheduling of deliveries, collections, and demonstrations.
  • Updating records with the insphire system, raising of contracts – off hire requests.
  • Allocation of deliveries / collections to drivers, ensuring strong communication with drivers throughout the working day to ensure all deliveries are met.
  • Raising pro forma invoices and taking appropriate payments – through the world pay system.
  • To be a custodian of our client’s brand, acting with passion and pride to make the hire business successful and develop relationship with new and existing customers.
  • To be a point of contact for other team members within the wider business.
  • Please note that this is an office-based role.

Key Areas of Responsibility

  • Providing customers with the appropriate information & pricing to win the hire.
  • Keeping the Sales team involved with updates, opportunities & potential issues.
  • Overseeing any problems regarding deliveries & collections ensuring we resolve in a timely manner and use the escalation process where necessary.
  • Keep open communication with the drivers.
  • Working with the service department so that stock requirements/peaks are understood and communicated.
  • Off hiring machines providing correct communication is provided to the customer.
  • Ensuring KPI’s are met.
  • Answering any queries should these be verbal or via email in a professional timely manner.
  • Participating in team meetings offering knowledge and suggestions where needed.
  • Looking for ways to improve the processes within the hire desk to be more efficient.
  • Escalating any potential issues to the management team.
  • Keeping credit to a minimum, therefore ensuring attention to detail is maintained.

Requirements

  • Proficient in Microsoft Office Suite and systems savvy.
  • A minimum of 2 years’ experience working in a similar position.
  • Excellent customer service record.
  • Clear verbal and written communication.
  • Flexible and capable of working in a demanding and fast-paced office.
  • Strong initiative and ability to think on your feet.

If you feel you have the required experience, get your CV across to me, Máire as soon as possible and I will be in touch – maire@clark.ie.


CONTACT CLARK TO APPLY

To apply for this position, fill in the form below and we will get back will get back to if you are an appropiate candidate for the role.

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