This is a super opportunity to join our client’s team, the largest global machine manufacturer and distributor. This is a contract role and based in our client’s office in Finglas.

Purpose of the Role

  • To assist customers with all telephone, email enquiries, providing quotations, machine specifications and technical information as required.
  • To facilitate hire requests and convert enquiries into hires.
  • Check for machine availability liaising with the service team to ensure they are aware of customer requirements.
  • Assisting the sales team with enquiries and facilitating their customers’ demands.
  • Co-ordinating a transport requirement, scheduling of deliveries, collections, and demonstrations.
  • Updating records with the insphire system, raising of contracts – off hire requests.
  • Allocation of deliveries / collections to drivers, ensuring strong communication with drivers throughout the working day to ensure all deliveries are met.
  • Raising pro forma invoices and taking appropriate payments – through the world pay system.
  • To be a custodian of our client’s brand, acting with passion and pride to make the hire business successful and develop relationship with new and existing customers.
  • To be a point of contact for other team members within the wider business.
  • Please note that this is an office-based role.

Key Areas of Responsibility

  • Providing customers with the appropriate information & pricing to win the hire.
  • Keeping the Sales team involved with updates, opportunities & potential issues.
  • Overseeing any problems regarding deliveries & collections ensuring we resolve in a timely manner and use the escalation process where necessary.
  • Keep open communication with the drivers.
  • Working with the service department so that stock requirements/peaks are understood and communicated.
  • Off hiring machines providing correct communication is provided to the customer.
  • Ensuring KPI’s are met.
  • Answering any queries should these be verbal or via email in a professional timely manner.
  • Participating in team meetings offering knowledge and suggestions where needed.
  • Looking for ways to improve the processes within the hire desk to be more efficient.
  • Escalating any potential issues to the management team.
  • Keeping credit to a minimum, therefore ensuring attention to detail is maintained.


  • Proficient in Microsoft Office Suite and systems savvy.
  • A minimum of 2 years’ experience working in a similar position.
  • Excellent customer service record.
  • Clear verbal and written communication.
  • Flexible and capable of working in a demanding and fast-paced office.
  • Strong initiative and ability to think on your feet.

If you feel you have the required experience, get your CV across to me, Máire as soon as possible and I will be in touch –


To apply for this position, fill in the form below and we will get back will get back to if you are an appropiate candidate for the role.


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