This is a super opportunity to join our client’s team, the largest global machine manufacturer and distributor. This is a contract role and based in our client’s office in Finglas.
Purpose of the Role
- To assist customers with all telephone, email enquiries, providing quotations, machine specifications and technical information as required.
- To facilitate hire requests and convert enquiries into hires.
- Check for machine availability liaising with the service team to ensure they are aware of customer requirements.
- Assisting the sales team with enquiries and facilitating their customers’ demands.
- Co-ordinating a transport requirement, scheduling of deliveries, collections, and demonstrations.
- Updating records with the insphire system, raising of contracts – off hire requests.
- Allocation of deliveries / collections to drivers, ensuring strong communication with drivers throughout the working day to ensure all deliveries are met.
- Raising pro forma invoices and taking appropriate payments – through the world pay system.
- To be a custodian of our client’s brand, acting with passion and pride to make the hire business successful and develop relationship with new and existing customers.
- To be a point of contact for other team members within the wider business.
- Please note that this is an office-based role.
Key Areas of Responsibility
- Providing customers with the appropriate information & pricing to win the hire.
- Keeping the Sales team involved with updates, opportunities & potential issues.
- Overseeing any problems regarding deliveries & collections ensuring we resolve in a timely manner and use the escalation process where necessary.
- Keep open communication with the drivers.
- Working with the service department so that stock requirements/peaks are understood and communicated.
- Off hiring machines providing correct communication is provided to the customer.
- Ensuring KPI’s are met.
- Answering any queries should these be verbal or via email in a professional timely manner.
- Participating in team meetings offering knowledge and suggestions where needed.
- Looking for ways to improve the processes within the hire desk to be more efficient.
- Escalating any potential issues to the management team.
- Keeping credit to a minimum, therefore ensuring attention to detail is maintained.
Requirements
- Proficient in Microsoft Office Suite and systems savvy.
- A minimum of 2 years’ experience working in a similar position.
- Excellent customer service record.
- Clear verbal and written communication.
- Flexible and capable of working in a demanding and fast-paced office.
- Strong initiative and ability to think on your feet.
If you feel you have the required experience, get your CV across to me, Máire as soon as possible and I will be in touch – maire@clark.ie.
