The job involves fitting into a busy service administration team with particular exposure to service customer end users.
Key Responsibilities:
- First point of contact for customers entering the company premises.
- Answering phone to all incoming customer service calls.
- Create job cards and service sheets for required truck repair following discussion and agreement with customer.
- Invoice jobs when work is completed with particular emphasis on accuracy of all final invoices while making sure invoices are completed in a timely manner.
- Having full input into the planning of the future work schedule and ensuring mechanics are commencing jobs first thing every morning.
- Assist with reviewing mechanics work on a daily basis and assist with any potential issues.
- Assist with the warranty processing procedures.
- Make sure Scania Operating Standards are always maintained at the highest level.
- Following up with customers when jobs completed and chasing payments for Cash Sale accounts.
INDCLA
