Team Lead (Contact Centre)
My Dublin-based client is seeking an experienced and enthusiastic Team Coach to join their dynamic and fast-paced contact centre. This role is central to ensuring a smooth and supportive onboarding experience for new starters, enhancing the overall customer journey, and fostering continued development within the team. As a Team Coach, you will play an active role in training and mentoring new colleagues, offering side-by-side coaching, and stepping in to assist with customer concerns or escalations when needed. You will also collaborate closely with team leaders to support ongoing staff development. This is a people-focused position that requires strong communication skills, a calm and patient approach, and a genuine interest in helping others grow. The ideal candidate will have a talent for building confidence in others, elevating the quality of sales conversations, and nurturing positive relationships with customers.
Key Responsibilities
- New Starter Onboarding & Coaching
- Deliver structured onboarding programmes to new hires.
- Conduct induction training focused on systems, products, processes, and soft skills.
- Provide continuous support to new staff during their first 90 days.
- Side-by-Side & Performance Coaching
- Carry out side-by-side coaching sessions for ongoing skill development.
- Monitor call quality and provide real-time feedback.
- Support team leaders in identifying individual performance gaps and improvement plans.
- Complaint & Escalation Management
- Take ownership of escalated and complex customer complaints.
- Investigate and resolve issues promptly, ensuring customer satisfaction.
- Identify root causes and recommend process or training improvements.
- Operational & Team Support
- Work closely with Team Leaders and Quality Assurance to align coaching strategies.
- Help maintain morale and motivation across the team.
- Track and report on coaching outcomes and performance metrics.
- Continuous Improvement
- Recommend changes to processes or training based on frontline observations.
- Stay up to date on product and policy updates and cascade this knowledge.
Skills & Experience
Essential:
- Proven experience in a contact centre environment (min 2 years).
- Strong coaching and mentoring skills.
- Excellent communication and interpersonal abilities.
- Ability to manage difficult conversations and de-escalate issues.
- Skilled in complaint handling and resolution.
- Comfortable working with KPIs and coaching performance.
- IT literate with CRM and telephony systems.
Desirable:
- Experience using quality monitoring tools.
- Training and development certification or coaching qualification.
Why Choose Clark as your Trusted Recruitment Partner?
• Inclusive Culture: We celebrate diversity and provide equal opportunities for all.
• Supportive Experienced Recruiters: Finding the right position for the right person matters to us. We're here to help you source the best career opportunity.
• Personalised Assistance: From start to finish, we're committed to making your job search journey as smooth as possible.
Ready to Begin? Apply now.
INDCLA
General Operative – Steel Fabrication – Naas
Our client is seeking a Machine Operator to join their team in a steel fabrication environment. The successful candidate will be responsible for operating machinery, including a robotic welding machine, band saws, drills, and angle grinders. Full training will be provided on the Robotic Welder to ensure proficiency in the role.
Location: Naas, Co. Kildare.
Key Responsibilities
- Operate a Robotic Welding Machine to manufacture handrail posts.
- Cut steel tubes using a band saw.
- Operate a pedestal drill (drill press) for fabrication work.
- Use angle grinders and other steelworking tools as required.
- Maintain high safety and quality standards.
- Follow work instructions and fabrication drawings.
- Assist with general workshop duties as needed.
Requirements
- Experience in a steel fabrication environment.
- Some experience operating steelworking equipment such as band saws, drills, and grinders.
- Forklift driving experience/licence (counterbalance or Combi-lift) is advantageous.
- Ability to follow safety procedures and guidelines.
- Must be fluent in English with good communication skills.
Why Join Our Client?
- Competitive hourly rate with overtime opportunities.
- Full training provided on the Robotic Welder.
- A structured holiday allowance, including annual shutdowns.
- Work with an experienced team in a certified manufacturing environment.
- Career development opportunities within the company.
If you are looking for a hands-on role in a steel fabrication environment with full training provided, apply today to join our client’s team!
At Clark, we stand as more than just a Recruitment Consultancy; we're a beacon of opportunity and inclusivity. Our commitment to fostering a culture of equality and providing reasonable accommodations is unwavering. Should you require us to make any reasonable accommodations during your job search journey then please let us know.
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA
Regulatory Affairs Project Lead – Chemical Crop Protection
We are seeking an experienced and strategic Regulatory Affairs Project Lead to join our Regulatory Affairs team. This is a key role responsible for preparing and submitting regulatory applications across major EU markets, while leading regulatory workstreams for both new product development and renewal of existing product authorisations.
This is a unique opportunity to join a collaborative and forward-thinking team where your contributions will directly influence regulatory strategy and decision-making across the organisation.
Key Responsibilities
Project Management
- Prepare and project manage registration dossiers under Regulation (EC) No 1107/2009, including:
- Applications for generic authorisation under Articles 33/34
- Renewals under Article 43
- Mutual Recognition procedures under Article 40
- Act as Project Leader for designated Generic New Product Development projects.
- Represent the company on relevant Task Forces.
- Monitor progress of all regulatory submissions, respond to authority queries promptly, and ensure that regulatory requirements are met in a planned and timely manner to avoid delays in approvals.
- Commission studies with Contract Research Organisations (CROs) and monitor their progress to ensure target timelines are met.
- Manage multiple projects simultaneously, including both internal projects and outsourced projects managed via consultants.
Regulatory Strategy
- Actively contribute to the development of regulatory strategies, supporting both short-term and long-term business goals.
- Stay up-to-date with EU and national regulatory guidelines and industry developments to inform regulatory approaches and decisions.
Relationship Management
- Build and maintain strong, collaborative relationships with:
- Regulatory Authorities
- Consultants and CROs
- Internal departments including R&D, Commercial, and Operations teams
Quality & Compliance
- Ensure the submission of high-quality regulatory applications.
- Engage with Regulatory Authorities prior to submission to discuss data requirements and ensure a right-first-time approach.
- Provide a professional, courteous, and solution-focused regulatory service to both internal and external stakeholders.
Additional Responsibilities
- Monitor regulatory developments and assess their impact on ongoing and future projects.
- Provide internal expert guidance on regulatory requirements and timelines to cross-functional teams.
- Contribute to other duties as required, in line with the company’s policy of flexibility and cross-functional support.
Qualifications & Experience
- Minimum BSc in Life Sciences, Agronomy, Chemistry, or a related scientific field.
- At least 7 years of Regulatory Affairs experience within a generic R&D company, consultancy, or CRO.
- Proven experience with EU regulatory submissions is essential.
- Familiarity with the crop protection industry (technical, commercial, or agricultural practices) is desirable.
- Strong understanding of Regulation (EC) No 1107/2009 and its key articles (33, 34, 40, 43)
Key Skills & Competencies
- Excellent project management and multitasking skills.
- Strong verbal and written communication abilities.
- Proven ability to build and maintain effective professional relationships with internal teams and external stakeholders.
- Proactive, solution-oriented, and able to anticipate regulatory risks and challenges.
- High attention to detail with excellent organisational and time management skills.
- A collaborative team player who can also work independently when needed.
- Fluency in English is essential; fluency in another major European language is highly desirable.
What We Offer
- A strategic and impactful role with direct influence on regulatory outcomes.
- A supportive and collaborative team environment focused on professional growth.
- Involvement in shaping regulatory strategy across multiple European markets.
- Cross-functional exposure with international teams and regulatory bodies.
- Opportunities for career development and continuous learning within a dynamic and growing organisation.
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We’re with you every step of the way to ensure a smooth job search.
- Ready to take the next step? Apply now.
INDCLA
Regulatory Specialist – Chemical Crop Protection
Overview
Reporting to the Regulatory Affairs Manager, this strategic position involves preparing and submitting regulatory applications in key markets in the EU, acting as Project lead in support of the new product development programme and renewal of existing product authorisations. This strategic position will offer the right candidate the opportunity to work in a strong collaborative team environment, have significant involvement in decision-making and participate in the development of regulatory strategy.
The position requires strong communication skills in order to build and maintain strong relationships with Regulatory Authorities, consultants, contract research organisations (CRO’s) and to provide a respectful, professional service both internally and externally. Excellent project management and multitasking skills are a requirement to ensure that the company’s regulatory objectives are met in a planned and timely manner.
The ideal candidate will have a minimum of a BSc in a Life Sciences/Science/Agronomy subject, including significant experience (minimum 7+ years) and knowledge of regulatory affairs in a generic R&D Company, consultancy or CRO. Basic knowledge of the crop protection industry: technical, commercial, farming techniques, crop-specific issues, etc. is desirable but not essential.
English is essential, with fluency in one other major European language desirable.
Key skills:
- Project management and multitasking skills
- Strong communication skills
- Team player
- Solution focussed.
- Ability to build and maintain relationships
- Fluent knowledge of written and verbal English
- Highly organized and result-oriented.
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA
Clinical Quality, Safety & Compliance Manager
The Quality Nursing Manager is responsible for leading and overseeing the quality assurance and improvement initiatives within the healthcare facility. This role ensures that patient care services meet established standards of quality, safety, and compliance. The manager collaborates with interdisciplinary teams to develop, implement, and monitor quality improvement programs, aiming to enhance patient outcomes and operational efficiency.
Key Responsibilities:
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Quality Improvement Leadership:
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Develop and implement comprehensive quality improvement plans aligned with organisational goals.
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Monitor and evaluate clinical processes to identify areas for improvement.
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Lead root cause analyses and implement corrective actions for identified issues.
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Regulatory Compliance:
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Ensure compliance with local, national, and international healthcare regulations and standards.
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Prepare for and participate in accreditation and certification processes.
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Data Management and Analysis:
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Collect, analyse, and report on quality metrics and performance indicators.
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Utilize data to drive decision-making and policy development.
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Staff Education and Training:
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Develop and deliver training programs on quality standards and best practices.
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Mentor and support staff in quality improvement initiatives.
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Collaboration and Communication:
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Work closely with clinical and administrative teams to promote a culture of quality and safety.
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Communicate quality goals and progress to stakeholders effectively.
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Qualifications:
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Education:
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Bachelor’s degree in Nursing (BSN) required.
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Master’s degree in Nursing, Healthcare Administration, or related field preferred.
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Licensure:
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Current Registered Nurse (RN) license in Ireland.
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Experience:
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Minimum of 5 years of clinical nursing experience.
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At least 2 years in a quality management or leadership role within a healthcare setting.
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Certified Professional in Healthcare Quality (CPHQ) preferred.
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Skills:
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Strong analytical and problem-solving abilities.
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Excellent communication and interpersonal skills.
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Proficiency in data analysis tools and electronic health records (EHR) systems.
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Ability to lead and motivate teams towards achieving quality objectives.
Why Choose Clark?
Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.INDCLA
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Brand Activation Executive – Luxury Brand
This is a diverse and fast paced role with focus across multiple key customer touch points. Serves as local SPOC for Marketing to any other departments in the local structure. The role coordinates execution of brand marketing activations and interactions in the market. Key focus will be on B2B marketing activity (on line /off line), POS creation and execution, local PR, trade events and local brand activations such as local sponsorships & partnerships.
Responsibilities
Implementation of all marketing activities guided by the cluster (GBIE), this might include:
- Local coordination and execution of communications (online, offline), campaigns, incl. website- and webshop-activation, SoMe, local promotions (D2C). Working closely with agencies.
- Create and localize digital content and print materials to delight customers (visuals/videos and text) at various touchpoints along the customer journey or for specific events such as; fairs, dealer events, etc., to support TMS Lead
- Supports TSM lead in channel/account prioritisation and annual plans/activity eg. Black Friday
- Consults with TSM lead on Coop/A&P spend, coordinates and monitors local marketing /advertising budget, shop-in-shop displays, digital activation plans
- Supports Business Development Managers in translating marketing strategies into effective and aligned marketing plans and executing these plans with the marketing team at the retailer
- Supporting Product Trainer and Culinary Experts in running training events and cooking sessions in both B2B and D2C
- Coordinates local display executions, with the retailer and the display
production/installation agency
- Planning, execution and participation to trade fairs and customer activation events
- Presenting of novelties, price-lists, promotions etc. to other departments in the local structure.
- Supports in the creation of selling tools for local organisation
- Ensures information-flow to retail-partners and employees
- Marketing execution for activity with Service
Competencies/Skills
- 3+ years relevant work experience in a mid-level role, experience in premium-brand company and/or consumer goods industry a plus.
- Highly motivated to get things done, a continuous improvement mindset, inspire others and be part of a hard-working, target-orientated team
- Ability to engage and positivity influence internal & external stakeholders
- Self-starting, intuitive individual
- Highly organised and capable of prioritising and managing deadlines within a fast-paced environment
- Creative – be able to adapt global campaigns & POS for Irish consumers
- Commercially-minded
- Excellent written and oral communication and presentation skills of the local language
- Strong mobility and willingness to travel in the country to build and maintain B2B relationships
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA