Service Support Coordinator
An exciting temporary administration position is now available with our Naas-based client. This is suitable to a candidate who thrives in a busy environment and emits a keen aptitude for multi-tasking. This role commences on 3rd February and run for 6-8 weeks.
Purpose of role
Reporting to the Service Director the Service Support Coordinator works collaboratively to manage the Service function administration in a timely and efficient manner. They provide customer support services to the business, ensuring customer service issues are dealt with in a timely manner and within Service Levels.
Duties and Responsibilities
- Take responsibility for the effective organisation and management of day-to-day administrative tasks that arise within the Service function.
- Ensure items are processed and closed according to company deadlines, standards, and operational requirements.
- Manage transactional entries on different software packages to ensure all data and records are maintained on our systems ensuring weekly/monthly/ quarterly reports are accurate.
- Provide support to the operations team on scheduling of work and jobs on a daily/weekly basis, as needed.
- Collaborating and working with the entire Service team to consistently deliver customer service excellence.
- General administration in the service dept and any other ad hoc general office duties, as directed by your manager.
Key Requirements
- The ability to work independently and as part of a team, to multitask and to prioritise work
- The ability to adapt to new tasks and flexibility in approach to work
- Ability to multitask
Skills & Experience
- Microsoft Outlook.
- Microsoft Office.
- Work Scheduling.
- Other Requirements.
- Good communicator, comfortable dealing with people at all levels of the organisation.
- Keen interest in developing expertise.
Please email your CV for consideration and we will be in touch.