Operations Manager
The Operations Manager will be responsible for the end-to-end management of operational processes, including supply chain, inventory, logistics, technical service coordination, and customer experience. You will play a key role in streamlining internal processes, managing vendor and client relationships, and ensuring excellent service delivery in line with the company’s high standards.
Key Responsibilities:
- Oversee daily operations including supply chain management, logistics, and stock control for coffee machines, consumables, and accessories
- Manage and optimise service schedules for machine installation, maintenance, and repair
- Work closely with the sales, customer support, and technical teams to ensure a smooth customer journey
- Identify and implement process improvements to increase efficiency and reduce costs
- Manage third-party suppliers and logistics providers to ensure timely delivery and service quality
- Develop and maintain KPIs and performance metrics across operations
- Ensure compliance with health and safety regulations and internal quality standards
- Support budget planning and cost control initiatives
- Lead and support a small team across warehousing, service coordination, and administration
- Troubleshoot operational issues and implement preventative strategies
Key Requirements:
- Proven experience in an Operations Manager or similar role, ideally within FMCG, coffee, vending, or catering equipment sectors
- Strong understanding of logistics, supply chain management, and customer service delivery
- Experience coordinating technical field service teams or managing equipment lifecycle is a strong advantage
- Excellent organisational and time management skills
- Strong commercial awareness and ability to work cross-functionally
- Analytical mindset with a problem-solving approach
- Strong communication and leadership skills
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We’re with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA