IT Support Specialist

Our Kildare based client are looking for an experienced IT Support Specialist to the join their growing team, the IT Support Specialist will play a critical role, directly supporting all team members by providing timely desktop, software and mobile device troubleshooting, employing a high degree of customer service, technical expertise and responsiveness.

The IT Support Specialist will be responsible for the ongoing health of all critical technology, including but not limited to CCTV, WiFi, Footfall, Access Control. These responsibilities include aligning with our IT change processes, supporting our technology patching & upgrade programme, and engaging on upcoming works with their IT project managers.

KEY RESPONSIBILITIES:

Ensure that a high level of customer service is consistently delivered
Handle all IT queries
Provide support and testing resource for IT related projects and office moves / re-designs
Local monitoring / management the service IT delivers
IT point of contact
Occasional remote / onsite IT support

Incident / Problem Management

Proactively monitor ticket queues within the IT Service Management Tool to ensure all tickets are updated and resolved within the defined SLA
Undertake initial diagnosis, categorisation and prioritisation of all incidents and service requests and perform first & second line resolution where applicable
Escalate incidents to internal resolver teams and 3^rd party suppliers as required
Ensure all incidents and service requests are recorded in the IT Service Management Tool
Keep end customers informed on the status and progress of incidents and requests until an agreed resolution is met
Identify problem trends and potential issues and escalate as necessary

Hardware Support

Build, configure and install laptops and mobile devices
Install applications ensuring that the software is approved and licensed correctly
Troubleshooting of networked services (WAN, LAN, WIFI)
Plan and undertake scheduled maintenance of local infrastructure and network
Provide ad hoc support for meetings & conferences
Audit and maintain IT hardware stock levels in conjunction with IT Asset Manager

Project Support

Assist with the definition of specific project requirements
Participate in all aspects of project testing
Deliver training courses/tutorials for new or upgraded systems to the end customer
Support the local implementation of business and technical change projects
Publish knowledge articles and other documentation/procedures on common issues
Provide IT Training for new joiners
Provision of general ‘How to‘ IT support

TECHNICAL SPECIFICATION:

Minimum 2 years’ experience working in an IT Support role
Microsoft Windows 10 desktops and laptops
Microsoft Office 365 & Teams for Windows & Mac
Microsoft Azure, Active Directory, Exchange, SCCM, inTune, Windows Server
Mac OS installation and configuration
Apple device support & configuration (iPhone, iPad, iOS)
VPN configuration and administration
Active Directory user & security group administration
Exchange permissions, delegation and calendar sharing in Office 365
Experienced in troubleshooting networked services such as WAN, LAN, WiFi
Good knowledge of industry best practices and methodologies such as ITIL V3/V4

At Clark, we stand as more than just a Recruitment Consultancy; we’re a beacon of opportunity and inclusivity. Our commitment to fostering a culture of equality and providing reasonable accommodations is unwavering. Should you require us to make any reasonable accommodations during your job search journey then please let us know.

Why Choose Clark as your Trusted Recruitment Partner?

Inclusive Culture: We celebrate diversity and provide equal opportunities for all.
Supportive Experienced Recruiters: Finding the right position for the right person matters to us. We’re here to help you source the best career opportunity.
Personalised Assistance: From start to finish, we’re committed to making your job search journey as smooth as possible.

Ready to Begin? Apply now.
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