As a Customer Service Agent for this well known Irish brand, you'll be the friendly first point of contact for handling customer inquiries, complaints, and requests via phone, email, or chat.
Your mission? Deliver top-notch customer service with a touch of Irish warmth, ensuring every interaction is handled professionally, efficiently, and with genuine empathy.
Key Responsibilities:
- Tackling admin tasks, diligently working through queues and customer cases.
- Swiftly responding to customer inquiries via phone, email, or chat.
- Providing accurate information and expertly resolving customer issues.
- Maintaining that trademark Irish positivity and professionalism with customers.
- Elevating tricky matters to the right departments when needed.
- Thoroughly documenting customer interactions in our company’s CRM system.
- Mastering the art of handling complaints with grace and professionalism.
- Past experience shining in a similar customer service role.
- A gift for communication, both in the art of conversation and the written word.
- Quick thinking and problem-solving prowess—thinking on your feet is your forte.
- A genuine empathy for customers, understanding and addressing their needs.
- Solid IT skills, especially in the realm of Microsoft Office Suite.
- Thriving under pressure while still delivering top-notch quality work. Exuding professionalism at all times.
INDCLA
