Our client based in Naas, Co. Kildare are currently recruiting for a number of exciting Customer Service Cooridnators/Centre Specialists roles. In total we have 5 positions. Our client is expanding their team and now seek individuals who put a strong focus on customer service with excellent communication and interpersonal skills to manage and resolve issues and service queries.
Responsibilities in the Role will include:


  • Efficient management and timely resolution of all queries relating to the service delivery via an internal ticket system.

  • Efficient cross-functional communication with internal customers creating and maintaining strong working relationships with colleagues in various departments in Ireland and beyond. 

  • Build and leverage strong relationships with external parties who are key to the success of the operation.

  • Work as part of the team to coordinate and resolve operational disruptions.

  • Monitor & coordinate all physical and IT flows.

  • Provide Information of delivery date (IOD) or Proof of delivery (POD), as required.

  • Coordinate relevant shipping documents, for example, commercial invoices, AWB, customs, Safety Data sheets etc. as required.

  • Any other duties commensurate with your skills and experience and as directed by your manager.

Experience & Skills Required

  • Bachelor’s in business studies, core area logistics preferred or freight forwarding agent with a high IT affinity.

  • Fluent spoken and written knowledge of English, one additional languages German, Chinese, Polish, Russian, French are desirable.

  • Passion for documentation (Work instructions, SOP’s, SLA’s)

  • SAP-Knowledge (Module WM) or other Transport Management Systems.

  • Training and certification of ADR, IMO and IATA preferred.

  • Logistics or Customer Service Know-how/Experience.

For more information on these exciting positions please reach out to Clark now. 


To apply for this position, fill in the form below and we will get back will get back to if you are an appropiate candidate for the role.