Our client based in Naas, Co. Kildare are currently recruiting for a number of exciting Customer Service Cooridnators/Centre Specialists roles. In total we have 5 positions. Our client is expanding their team and now seek individuals who put a strong focus on customer service with excellent communication and interpersonal skills to manage and resolve issues and service queries.
Responsibilities in the Role will include:
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Efficient management and timely resolution of all queries relating to the service delivery via an internal ticket system.
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Efficient cross-functional communication with internal customers creating and maintaining strong working relationships with colleagues in various departments in Ireland and beyond.
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Build and leverage strong relationships with external parties who are key to the success of the operation.
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Work as part of the team to coordinate and resolve operational disruptions.
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Monitor & coordinate all physical and IT flows.
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Provide Information of delivery date (IOD) or Proof of delivery (POD), as required.
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Coordinate relevant shipping documents, for example, commercial invoices, AWB, customs, Safety Data sheets etc. as required.
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Any other duties commensurate with your skills and experience and as directed by your manager.
Experience & Skills Required
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Bachelor’s in business studies, core area logistics preferred or freight forwarding agent with a high IT affinity.
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Fluent spoken and written knowledge of English, one additional languages German, Chinese, Polish, Russian, French are desirable.
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Passion for documentation (Work instructions, SOP’s, SLA’s)
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SAP-Knowledge (Module WM) or other Transport Management Systems.
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Training and certification of ADR, IMO and IATA preferred.
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Logistics or Customer Service Know-how/Experience.
