Key Responsibilities
- Ensure The Concierge Standard Operation Procedures are up to date and been followed
- Supervising and assisting the cashiering procedures
- Performing all jobs within The Concierge Centre
- Welcoming guests and dealing with enquiries
- Providing reports on the Guest Sentiment Surveys and actioning guest comments
- Leads by example by offering an elevated service and training new staff
- Respond to guests inquiries and complaints
- Monitor concierge traffic and adjust staffing accordingly communicating with Head of Hospitality and Assistant Guest Services Manager
- Promote Services to all guests
- Supervise the sale of Gift Cards
- Set up gift card in boutiques when requested by retail management
- Ensure gift card collateral stock is available and communicate in timely fashion when an order needs to be placed
- Compile daily and weekly reports
- Conversant in all operational policies & procedures, communicating these to guests as and when appropriate.
- Engage in and support hospitality initiatives within the Visitor Centre, continuously improving on these to surprise & delight our guests
- Engage with our CRM programme and achieve sign ups to our membership database.
- Carry out duties in a safe and proper manner both for yourself and for the wellbeing of others in accordance with the Health & Safety Policy
Skills
- Engaging and professional in your approach, having confidence and showing respect
- Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done
- Make it memorable by being knowledgeable, sharing stories and showing your style to create special moments to our guest
- Ability to prioritize in a fast paced environment
- Accuracy & strong attention to detail
- Flexibility in day to day job demands, remain focused when priorities and practices changes
- Be clear, concise & professional in all communications both written & verbal
- IT Literate – strong Microsoft office knowledge
- Demonstrate ability to effectively supervise, motivate and lead by example
- Strong Leadership & Problem Solver
- Multicultural
Available 5 days over 7 -To be considered for this position please send your cv
INDCLA
