Give yourself the career change you deserve and avail of this opportunity to join a busy and progressive International company. This role affords you the opportunity to work on an initial temporary contract, with a view to permanency. 

Duties & Responsibilities

  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Assist the customer with placement of orders.
  • Process all incoming orders
  • Follow up on urgent outgoing orders to ensure customer satisfaction.
  • Manage large amounts of incoming calls and e-mails.
  • Work with the sales team to ensure a high level of customer service is being delivered.

Administrative

  • Filing of shipping documents – pick list, and transport manifests.
  • Maintaining filed records for the appropriate period as require by company guidelines.
  • Closing out and filing sales reports for the pre-paid customers.
  • Creating and recording production samples sheets.
  • Creating and recording credit notes.

Preferred Skills

  • Ability to organize, plan, prioritize and execute multiple tasks under dynamic time constraints
  • Communicate well verbally and in writing
  • Accurate and fast data entry skills
  • Manage expectations of customers, colleagues, and management
  • Communicate with manufacturing staff to ensure accurate lead-times and delivery schedules.
  • Develop and maintain customer relationships
  • Follow-up on tasks
  • Experience with Microsoft applications: Outlook, Word, and Excel
  • Experience with Oracle R12, 11i, or similar ERP systems.
This role is based on site in our client's office in Ballymount. Please email me, Máire your CV for immediate consideration, maire@clark.ie. 

CONTACT CLARK TO APPLY

To apply for this position, fill in the form below and we will get back will get back to if you are an appropiate candidate for the role.

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