Customer Service – Sales Processing
Based in Naas, County Kildare, this company offers comprehensive sales, marketing, and distribution solutions. It is dedicated to promoting, selling, and supporting a diverse portfolio of products, including laboratory equipment and consumables, medical technology innovations, point-of-care testing (POCT) devices, surgical supplies, blood tracking systems, and blood transfusion apparatus, reagents, and services.
A leader in scientific innovations, the company is searching for a passionate and dedicated Customer Service Representative to join its dynamic team. If you have a strong commitment to delivering the highest quality of customer support and meet the essential requirements for the role, we want to hear from you!
Role Overview:
As a Customer Service / Sales Order Processing Representative, you will be at the frontline of operations, ensuring that customers receive top-notch service and assistance. You will handle customer inquiries, provide product-specific information, and work closely with other teams to resolve any issues promptly and professionally.
Essential Requirements for the Role:
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Good Communication Skills: You should be able to articulate well and understand customers’ needs, ensuring a seamless flow of information between the company and the clients.
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Problem-solving Ability: You will encounter a variety of inquiries and issues; your capacity to think critically and find timely solutions is crucial.
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PC Literacy: Proficiency in using computers is a must, with a good working knowledge of Microsoft Excel & Word. Previous ERP experience required.
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Experience: Minimum of 2–3 years in a Customer Service / Sales Order Processing / Supply Chain position.
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Product Specific Knowledge: Ability to learn, retain, and apply product-specific information as it pertains to the position. Training will be provided to ensure you are confident in representing the products.
Responsibilities Include:
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Processing of customer orders through our ERP System
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Liaising with customers & couriers to organise returns when required
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Responding to customer inquiries via phone, email, and chat
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Providing product information and assistance
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Working closely with other departments to resolve customer issues
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Documenting and updating customer records based on interactions
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Other duties as assigned
What We Offer:
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Competitive salary and benefits package
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A positive, team-oriented work environment
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Opportunities for professional growth and development
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Comprehensive training on products and services
If you believe you’re a perfect fit for this team and want to contribute to an industry-leading company, please submit your resume and cover letter detailing your relevant experience.
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We’re with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA