An Irish market leader in the property sector, our client is focused on delivering high quality homes in flourishing communities. They bring fresh ideas and key innovations to all their properties.
As a member of their team, you will join a work environment where everyone feels welcome, valued, and empowered to express their ideas, and where collaboration and teamwork are the norm. Named as one of Ireland's Best Large Workplaces in 2024, and accredited with the Gold Investors in Diversity Mark, they offer an unrivalled suite of benefits and a workplace where you can develop a long-term career.
This position is based in our new state of the art Head Office in Maynooth - an open plan office, with wonderful collaborative working areas, subsidised canteen, EV charging points, and is easily accessible by car or public transport.
Key Responsibilities & Duties:
- Facilitate the customer care journey from point of completion through to the end of the warrantee period.
- Communicate and liaise with customer's via all available channels (email, video chat, telephone or face-to-face) in order to effectively and efficiently resolve queries/issues.
Respond to all customer enquiries in a timely manner, deal with any customer complaints that arise.
Accurately log all defects into the defect tracker and issue defects out to relevant subcontractors and vendors.
Liaise with relevant site teams regarding raised issues, inform teams of recurring complaints.
Assist the Senior Customer Care Manager to accurately maintain the defects tracker log.
Other ad hoc duties as required by the company.
- Significant experience in a customer care position where you have been managing a high volume of both customer queries and complaints.
- Strong IT skills including MS Office. Experience using Zendesk would also be an advantage for this role.
- Experience within the construction/property industry would also be a bonus.
- Excellent communication skills are a must for this role - face-to-face, via phone, via email/live chat
- Competitive salary in one of Ireland's fastest growing PLCs with regular compensation reviews.
- Performance related bonus.
- Comprehensive health insurance for you and your dependents.
- Contributory pension scheme.
- Tax saver travel and bike to work.
- Paid volunteering days.
- Continuous Professional development (CPD) programme & funding.
- Employee Assistance Programme.
- Long term illness cover.
- Peace of mind with life assurance.
- Family friendly policies including flexible parental leave, fertility leave, and paid maternity and paternity leaves.
- Employee committees - Employee Network Groups, Sports and Social, Great Place to Work.
- An exciting Wellbeing Programme with events and activities running throughout the year both online and in-person.
At Clark, we stand as more than just a Recruitment Consultancy; we're a beacon of opportunity and inclusivity. Our commitment to fostering a culture of equality and providing reasonable accommodations is unwavering. Should you require us to make any reasonable accommodations during your job search journey then please let us know.
Why Choose Clark as your Trusted Recruitment Partner?
- Inclusive Culture: We celebrate diversity and provide equal opportunities for all.
- Supportive Experienced Recruiters: Finding the right position for the right person matters to us. We're here to help you source the best career opportunity.
- Personalised Assistance: From start to finish, we're committed to making your job search journey as smooth as possible.
