Local presence. International impact. Our client is "a leader in the collection, recycling, production, and distribution of resources essential to modern life".
Clark Recruitment are fortuitous to work with our client in recruiting a customer service assistant to join their dynamic Portlaoise office. 
This is a temporary role, and could extend further for the right candidate. 

Reporting to the Branch Manager, you will deliver a supporting role within the daily sales and customer service aspect of the business.

  • Handling customer telephone enquiries and processing sales orders.
  • Assisting in resolving customer issues, documenting these, and escalating to the Branch Manager where these are of a more serious nature.
  • Providing product and technical information, together with advice to customers in respect of warranty process.
  • Liaising with the operations team to ensure the fulfilment of customer sales orders. 
  • Provide customers with help on product returns, invoice queries and future requirements.
  • Dealing with trade customer collections and retail customer sales.
  • Liaising with the field sales team to support with quotations, pricing queries, despatch, or fulfilment of sales orders.
  • Returns order processing and raising credits through the approval process.
  • Organising collections of sales orders to be processed by freight forwarders.
  • Recording supplier and customer non-conformances and escalation through the quality assurance process.
  • Daily customer contact via telephone to support scheduling of sales orders.
  • Escalate low spending trends to the relevant field sales manager for investigation and follow up.
  • Document control to support proof of delivery.
  • Sales back-order management; weekly reporting and liaison with customers and field sales managers.
  • Handling retail customer enquiries to the trade counter and sales order fulfilment.
  • Support quarterly physical stock inventory controls to include counting and re-check processes.
  • Allocation of invoices to customers.
  • Daily invoice reporting for credit control.
  • Attend and actively contribute to weekly team briefings.
  • Liaise with and escalate concerns to the manager as they arise.
  • Working knowledge of MS Office to include Outlook, Word, Excel 
  • Customer service experience using ERP software.
  • A confident individual with experience supporting customer service requirements via the telephone.
  • Organised and methodical approach to managing multiple tasks.
  • Confidence to use initiative to develop problem solving and work toward continuous improvement.
To avoid being overlooked for this opportunity, please email your CV.



To apply for this position, fill in the form below and we will get back will get back to if you are an appropiate candidate for the role.