Clark Recruitment are fortuitous to work with our client in recruiting a customer service assistant to join their dynamic Portlaoise office.
This is a temporary role, and could extend further for the right candidate.
Reporting to the Branch Manager, you will deliver a supporting role within the daily sales and customer service aspect of the business.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Handling customer telephone enquiries and processing sales orders.
- Assisting in resolving customer issues, documenting these, and escalating to the Branch Manager where these are of a more serious nature.
- Providing product and technical information, together with advice to customers in respect of warranty process.
- Liaising with the operations team to ensure the fulfilment of customer sales orders.
- Provide customers with help on product returns, invoice queries and future requirements.
- Dealing with trade customer collections and retail customer sales.
- Liaising with the field sales team to support with quotations, pricing queries, despatch, or fulfilment of sales orders.
- Returns order processing and raising credits through the approval process.
- Organising collections of sales orders to be processed by freight forwarders.
- Recording supplier and customer non-conformances and escalation through the quality assurance process.
- Daily customer contact via telephone to support scheduling of sales orders.
- Escalate low spending trends to the relevant field sales manager for investigation and follow up.
- Document control to support proof of delivery.
- Sales back-order management; weekly reporting and liaison with customers and field sales managers.
- Handling retail customer enquiries to the trade counter and sales order fulfilment.
- Support quarterly physical stock inventory controls to include counting and re-check processes.
- Allocation of invoices to customers.
- Daily invoice reporting for credit control.
- Attend and actively contribute to weekly team briefings.
- Liaise with and escalate concerns to the manager as they arise.
- Working knowledge of MS Office to include Outlook, Word, Excel
- Customer service experience using ERP software.
- A confident individual with experience supporting customer service requirements via the telephone.
- Organised and methodical approach to managing multiple tasks.
- Confidence to use initiative to develop problem solving and work toward continuous improvement.
INDCLA
