Front Of House Executive
We are seeking a poised and professional receptionist to join our prestigious client’s team. The ideal candidate will be the first point of contact for esteemed clientele, providing exceptional customer service and creating a welcoming environment reflective of the brand's exclusivity and luxury standards.
Key Responsibilities:
- Greet and welcome customers with warmth and professionalism.
- Manage all incoming calls and direct them to the appropriate department or individual.
- Schedule appointments and manage bookings according to customer preferences.
- Maintain an organised and tidy reception area, ensuring it reflects the company image.
- Assist customers with inquiries, providing accurate information about products, services, and promotions.
- Process transactions and payments efficiently, adhering to company policies.
- Collaborate closely with sales and customer service teams to enhance the overall customer experience.
- Handle customer feedback and resolve any issues or complaints promptly and courteously.
- Assist with administrative tasks such as filing, data entry, and correspondence as needed.
- Generate management reports to facilitate forecasting and reviewing trends.
- Uphold confidentiality of sensitive information and adhere to all company policies and procedures.
Qualifications:
- Proven experience as a receptionist or in a similar customer-facing role, preferably in a luxury retail or hospitality environment.
- Exceptional interpersonal and communication skills, with a polished and professional demeanour.
- Proficiency in using multi-line phone systems and office software (e.g., MS Office, CRM software).
- Strong organisational skills and attention to detail.
- Ability to thrive in a fast-paced, high-pressure environment while maintaining a customer-first mindset.
- Flexibility to work evenings, weekends, and holidays as required. The successful candidate will be rostered 5 over 7 days.
This role provides opportunities to advance your career, gain exposure to various facets of the business and acquire invaluable skills. You are exposed to a positive and supportive work environment, where there is a key focus on teamwork and excellence.
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA