Sales Support Administrator
We are looking for a highly organised and detail-oriented Sales Support Administrator to join our team in the fast-paced FMCG sector. This role is integral to ensuring efficient order processing, stock management, and seamless logistics coordination, working closely with customers, haulers, and internal departments to meet delivery expectations. The ideal candidate will have strong IT skills, excellent communication abilities, and the ability to multitask under pressure. If you thrive in a dynamic environment, enjoy problem-solving, and have experience in an FMCG office setting, we’d love to hear from you!
Key Responsibilities:
Responsibilities associated with this role include, but are not limited to:
- Receiving sales orders via telephone, fax, e-mail or EDI & processing these in order of despatch priority, ensuring all relevant information added & user fields are populated
- Cross checking prices on Insight against purchase order received / price files & liaise with sales manager where discrepancies arise
- Forwarding the processed sales order to the relevant stock despatch area, liaise with the customer when stocks are not available or when lead time is not achievable (when such information is received from despatch)
- Corresponding with Haulers to agree rates & times, coordinating loads from multiple locations, raising purchase orders for all related transport costs and running end of day transport sheets to e-mail to all transport companies
- Liaising with purchase department regarding intake loads, coordinating combined collections in conjunction with availability of vet when required
- Daily troubleshooting any delivery issues that may arise
- Advance booking in of all orders with individual depots where it is a customer requirement
- Creating all the non- IDF location despatch notes
- Processing all the sales invoices from despatches. Forwarding sales invoices to the customer by post, e-mail or EDI
- Raising sales credits for product rejected at the time of delivery & arranging logistics for collection of same
- Stock management of product held in external locations
- Dealing with external queries and liaising with various internal departments in relation to queries on accounts
- Covering Credit Control when required
- Ad-hoc data entry and reporting
- Scanning & Filing
- Attending Pit Meetings with relevant departments
- Training of new staff members
- Closing off Debtors by way of Month End procedures in a timely fashion
- General reception duties
Skills / Qualifications/ Experience:
- Previous experience in FMCG office environment
- Previous experience in a similar role an advantage
- Strong attention to detail and accuracy
- Ability to prioritise workloads and meet deadlines
- Excellent timekeeping, with the ability to work as part of a team and own initiative
- Strong IT Skills with a good knowledge of MS office packages – specifically Excel
- Excellent interpersonal, organisational and communication skills
- Highly motivated with an ability to take ownership and multi-task
- Ability to pro-actively communicate with third parties
- Is flexible and adaptable
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We’re with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
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