Service Coordinator
‘All Together Better’! This is the motto my client operates through company-wide and in the service they provide. 100% Irish owned with a caring and “green” culture, my client prides itself on providing an impressive range of products and consumables efficiently and in a cost-effective manner.
Reporting to the Field Service Manager your role will involve the following:
Duties & Responsibilities:
- Co-ordinate the service and spare parts department while providing first class customer service to customers.
- Day to day management of Engineering diary within the service and spare parts department in Northern Ireland.
- Ensure that customers are satisfied with the response time, efficiency and service provided by the Engineering team for all service and spares related matters.
- Liaise with the Field Service Manager to ensure that appropriate service resources are available when required for installations, commissioning and training.
- Work with Field Service Manager to ensure all SOPs are being adhered to within the engineering department.
- Reporting to Field Service Manager on a regular basis outlining any issues arising with the sales and service department.
- Spare Part Management:
- Liaising with suppliers to minimise lead times on spare parts ordering
- Maintain accurate and appropriate stock levels
- Provide customer support for spare parts ordering
- Organise parts for engineering
- Monitor spare part KPI’s
- Organise third party repairs
- Ad-hoc administration support as requested.
Requirements:
- Proficient user of Microsoft Office packages – Excel, Word, Outlook.
- Capable of adapting to in-house CRM systems.
- Capable of effective cross-departmental and stakeholder engagement.
- Excellent communication skills, written and verbal, communicating unambiguously.
- Ability to work in a fast-paced environment, with strong attention to detail.
- Strong follow through in resolving issues and providing updates.
- A definite team player, taking a collaborative and positive approach to tasks.
- Excellent and in-depth customer service experience.
If you thrive in a dynamic and energetic setting, apply now to evolve in a dynamic and thriving business.
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