Customer Service Administrator
‘All Together Better’! This is the motto my client operates through company-wide and in the service they provide. 100% Irish owned with a caring and “green” culture, my client prides itself on providing an impressive range of products and consumables efficiently and in a cost-effective manner. As a member of the Customer Service team, you are presented with an ideal opportunity to provide support, gain new experience and grown within a small, collaborative team.
This is a temporary role with potential to evolve. It is based fully on-site in my client’s Leixlip office. You must have your own transport to access this office.
Main Responsibilities:
- Answer incoming calls, emails and faxes and respond to all enquiries in a professional and friendly manner.
- Process sales orders on system, advise customers and sales reps of back orders and suggest alternatives.
- Answer web chat enquiries and advise marketing department of any customers issues with web ordering.
- Prepare sales quotations for customers and sales personnel.
- Perform outbound telesales to help drive sales. Participate in vendor days and other sales campaigns.
- Prepare reports for customers and suppliers as requested by CSD manager.
- Assist purchasing department with processing purchase orders during staff holidays or sick leave.
- Request prescriptions for all orders of unlicensed medical products.
- Process customer claims for free goods from suppliers where customer has given permission.
- Follow the standard procedure for recording all customer complaints taking special care to immediately notify the Responsible Person of any complaints regarding products.
- Request and process payments from customers whose accounts are on credit stop and notify accounts department of all credit card transactions made.
Requirements:
- Proficient user of Microsoft Office packages – Excel, Word, Outlook.
- Excellent and in-depth customer service experience.
- Ability to work in a fast-paced environment, with strong attention to detail.
- Strong follow through in resolving customer issues and providing updates.
- A definite team player, taking a collaborative and positive approach to tasks.
- Capable of adapting to in-house CRM systems.
If you thrive in a dynamic and energetic setting, apply now to evolve in a dynamic and thriving business.
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