Field Sales Team Leader

Field Sales Team Leader

• Team Leadership & Management:
  • Lead, coach, and manage a team of field sales representatives, ensuring they are meeting or exceeding their sales targets.
  • Monitor performance through regular one-to-one sessions and team meetings.
  • Provide day-to-day support to team members in the field, assisting with lead generation, closing deals, and resolving any issues that arise.

• Sales Performance & Target Achievement:
  • Drive sales growth by ensuring your team meets weekly, monthly, and quarterly sales targets.
  • Track individual and team performance against KPIs, identifying areas for improvement and implementing corrective action plans as needed.
  • Analyse sales data and trends to make informed decisions on sales strategies and focus areas.

• Coaching & Development:
  • Provide ongoing training and coaching to field sales representatives, enhancing their sales skills, product knowledge, and customer engagement techniques.
  • Identify individual strengths and areas for improvement, creating tailored development plans to support each team member’s growth.
  • Conduct regular performance reviews, setting clear expectations and providing feedback to drive continuous improvement.

• Customer Relationship Management:
  • Ensure that all customer interactions are handled professionally and align with Clients brand values, fostering long-term relationships and repeat business.
  • Act as a point of escalation for complex customer issues, ensuring they are resolved quickly and satisfactorily.
  • Collaborate with the Field Sales Manager and other departments to ensure the seamless delivery of products and services to customers.

• Experience:
  • Minimum of 3 years of experience in field sales, with at least 1 year in a leadership or supervisory role.
  • Experience in the telecommunications, technology, or related industry is a strong advantage.

• Sales Leadership:
  • Proven track record of leading a sales team to success, with a history of meeting or exceeding sales targets.
  • Strong ability to motivate, coach, and manage a diverse team of sales representatives.
  • Hands-on experience in direct, B2C field sales is essential, with a deep understanding of sales processes and customer engagement.

• Communication & Interpersonal Skills:
  • Excellent verbal and written communication skills, with the ability to present and influence effectively at all levels.
  • Strong interpersonal skills, with the ability to build rapport and trust with both team members and customers.

• Problem-Solving & Decision-Making:
  • Ability to handle and resolve escalated customer issues and complex sales challenges.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions to improve sales performance.

• Organisational & Time Management Skills:
  • Ability to manage multiple priorities and tasks simultaneously, ensuring deadlines are met and the team is on track.
  • Excellent organizational skills with a high level of attention to detail.

• Technical Proficiency:
  • Comfortable using digital tools and platforms to manage field sales activities and communications.

• Highly driven and results-focused, with a passion for sales and team success.
• Strong leadership presence with a positive, motivational approach.
• Flexible and adaptable, with the ability to work in a fast-paced, dynamic environment.
• Willingness to travel regularly and manage a field-based team.

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