Sales/Customer Administrator

Our client is looking for a dynamic Customer Operations Executive to join their fast-paced Consumer Goods (FMCG) distribution company. This position focuses primarily on enhancing customer experience and providing robust sales support. The candidate will collaborate with various stakeholders to ensure efficient service delivery, address customer inquiries, and assist the sales team in achieving their targets.

Location: Clonee, Co Meath
Hybrid Role

Key Responsibilities:

Sales Administration: Overseeing the management of the Merchandising Service Provider and Cost Cards.
Order Management: Responsible for managing the Order to Cash process for all received Sales Orders, including automatic order transfer processes and verification, manual orders, online orders, phone orders, and returns.
3PL HUB: Serving as the liaison with the 3PL for delivery process management, query resolution, and master data alignment.
CSL Reporting: Producing and distributing CSL reports, which include Order File Rates, weekly audit reports, delivery issues, and customer reporting.
Master Data Management: Creating and maintaining the master data for customers, products, and business partners.
Query Resolution: Following up and addressing all queries received from customers, the sales team, and internal departments related to the order process.
General & Ad-Hoc Duties: Managing supply chain administration, overseeing stationery supplies, and handling reception phone duties.

This role demands a commitment to “Excellence in Service Provision,” with an ideal candidate being flexible, approachable, and proactive.

Qualifications: A minimum of 2 years of experience in Multiples Head Office Sales Administration and General Business Operations. Proficiency in Microsoft Office Suite; SAP experience is an advantage. A Leaving Certificate is required, and a Bachelor's Degree in a relevant field is preferred.

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Inclusive Culture: We celebrate diversity and provide equal opportunities for all.
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