Why Inclusive Leaders Are Good for Organizations, and How to Become One

Companies increasingly rely on diverse, multidisciplinary teams that combine the collective capabilities of women and men, people of different cultural heritage, and younger and older workers. But simply throwing a mix of people together doesn’t guarantee high performance; it requires inclusive leadership — leadership that assures that all team members feel they are treated respectfully and fairly, are valued and sense that they belong, and are confident and inspired. Research involving 3,500 ratings by employees of 450 leaders found that inclusive leaders share six behaviours — and that leaders often overestimate how inclusive they really are. These are the behaviours: visible commitment, humility, awareness of bias, curiosity about others, cultural intelligence, and effective collaboration.

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