The Power of Talk: Who Gets Heard and Why
Communication isn’t as simple as saying what you mean. How you say what you mean is crucial, and differs from one person to the next, because using language is learned social behaviour: How we talk and listen are deeply influenced by cultural experience. Although we might think that our ways of saying what we mean are natural, we can run into trouble if we interpret and evaluate others as if they necessarily felt the same way we’d feel if we spoke the way they did.
Read the full article: https://hbr.org/1995/09/the-power-of-talk-who-gets-heard-and-why