Sales Support Administrator

We have an exciting opportunity for a self-motivated, ambitious professional. Our client is an award-winning global phenomenon that recognises superior quality and is committed to various areas of excellence including export, innovative spirit and entrepreneurial origins.

The Role:

  • Provide an excellent customer experience via all customer communications touch points including website, telephone, email, social channels and 3rd party channels such as Trustpilot.
  • Manage and processing Web-based sales enquiries via all channels with emphasis on telephone and email.
  • Providing quotes and processing orders via SAP.
  • Manage, investigate and resolve all customer enquiries and complaints related to the website in a friendly, fast and effective manner.
  • Co-ordinating couriers, arranging collections for web, tracking orders, resolving issues regarding deliveries, raising claims for damaged web orders, compiling customs information where applicable.
  • Liaise daily with the Web Packing Team on order status’, stock levels, potential order issues.
  • Reporting website technical issues communicated by customers to the development team.
  • Logging product quality complaints for the Technical Team to resolve.
  • Assist on reception cover when resource is required.
  • Process courier parcels when required for both web orders and staff members in the business. If required process parcel address labels for staff samples, web orders or complaint parcels as required.
  • Booking of meetings into the calendar for staff when requested.

Requirements:

  • Minimum 3 years’ experience in a fast-paced Customer Service role.
  • Excellent focus on attention to detail and customer service.
  • A confident, patient, friendly telephone manner.
  • Excellent attitude with customer first focus.
  • Proven track record of working to own initiative and the ability to prioritise tasks.
  • Excellent ability to handle high-pressure situations.
  • Excellent communication skills both written and verbal.
  • Proficient with Microsoft Office.
  • Willingness to learn and to take on additional responsibility is an advantage.

Please email your CV for immediate consideration.

Why Choose Clark as your Trusted Recruitment Partner?

  • Inclusive Culture: We celebrate diversity and provide equal opportunities for all.
  • Supportive Experienced Recruiters: Finding the right position for the right person matters to us. We’re here to help you source the best career opportunity.
  • Personalised Assistance: From start to finish, we’re committed to making your job search journey as smooth as possible.

INDCLA
 

Contact Service Agent

Are you an experienced contact service agent looking for a new opportunity in Dublin? Join our client’s dynamic team and be part of a fast-paced environment where your interpersonal and communication skills will shine. You’ll play a crucial role in delivering exceptional customer experiences and achieving team targets within the contact centre setting.

Key Responsibilities:

  • Represent the business professionally, ensuring outstanding customer interactions.
  • Collaborate effectively within a high-performing team to meet individual and collective targets.
  • Demonstrate a passion for exceeding goals and maintaining positive customer experiences.
  • Show resilience, motivation, and a drive to excel, even in challenging situations.
  • Maintain strong communication and listening skills essential for effective customer service.
  • Manage high call volumes efficiently and follow current scripts.

Additional Responsibilities:

  • Escalate issues promptly to the line manager.
  • Provide accurate and specific advice to customers at all times.
  • Foster a positive team environment and promote good attitudes.
  • Drive continuous improvement through KPIs and quality measures.
  • Participate in cross-training to develop skills aligned with departmental goals.

Qualifications and Experience:

  • Minimum 2 year of customer service experience in a fast-paced call centre environment.
  • Excellent telephone etiquette and communication skills.
  • Proven track record of delivering high-quality customer service.
  • Proficient in Microsoft Office Suite and professional computer literacy.

Join our client’s team where your skills will contribute to a positive work environment and your career growth will be supported. Apply now and take the next step in your customer service career!

For more information, contact Niamh Flynn on 045 881 888 or email niamh@clark.ie
At Clark, we stand as more than just a Recruitment Consultancy; we’re a beacon of opportunity and inclusivity. Our commitment to fostering a culture of equality and providing reasonable accommodations is unwavering. Should you require us to make any reasonable accommodations during your job search journey then please let us know.

Why Choose Clark as your Trusted Recruitment Partner?

  • Inclusive Culture: We celebrate diversity and provide equal opportunities for all.
  • Supportive Experienced Recruiters: Finding the right position for the right person matters to us. We’re here to help you source the best career opportunity.
  • Personalised Assistance: From start to finish, we’re committed to making your job search journey as smooth as possible.

Ready to Begin? Apply now.
INDCLA