Kildare: 
Retail & Front of House Assistant
Requirements: Full driving licence | Weekend work required
About the Role
Established in 2015, our client has quickly become the largest Irish-owned provider of hearing aids. Their goal is simple: provide every customer with outstanding service. They say what they do, and they do what they say.
We are looking for a friendly and reliable Retail & Front of House Assistant to join their busy hearing care clinic. This is a varied role, perfect for someone who enjoys helping customers, working in a dynamic environment, and taking on a mix of retail and administrative tasks. It is a part-time, job-share position. Working 3 alternate days per week.
Key Responsibilities
- Greet customers warmly and provide exceptional front-of-house service
- Manage appointments, respond to customer queries, and handle basic administration
- Assist with product information, aftercare, and basic hearing aid support
- Promote products and accessories to customers
- Maintain clinic presentation and manage stock
- Support promotional activities, community events, and marketing initiatives
- Work closely with the Business Development Manager on local outreach
Requirements
- Full, clean driving licence (essential)
- Previous experience in retail or customer service
- Strong communication, organisational, and computer skills
- Flexible availability for additional hours, including weekends
- Professional, approachable, and customer-focused attitude
Benefits
- Friendly and supportive working environment
- Opportunity to gain experience in both retail and healthcare
- Varied role with involvement in events and promotions
- Flexibility in working hours
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA
Contact Centre Team Lead
Contact Centre Team Lead
Purpose:
Lead, coach, and motivate a contact centre team to consistently hit KPIs while delivering excellent customer/patient care. Drive performance, maintain call quality, and support team development in line with company values.
Key Responsibilities:
- Lead, mentor, and develop Contact Centre Assistants to achieve targets and KPIs.
- Monitor outbound activity, ensuring priority campaigns are dialled efficiently.
- Coach team on booking appointments, maintaining a ‘familiar voice’ for clients.
- Conduct live and recorded call reviews; provide weekly feedback.
- Ensure team compliance with GDPR, Data Protection, and company policies.
- Maintain high standards of patient/customer care on all calls.
- Meet individual and team KPIs: dials, call conversions, appointments, and show rates.
- Assist with IT, ATRT, and system training as needed.
- Support cross-functional initiatives and perform other duties as assigned.
Requirements:
- Proven leader, coach, and motivator in high-volume call environments.
- Strong Microsoft Office skills (Excel, Word, PowerPoint) and experience with call monitoring & CRM systems.
- Excellent telephone skills and customer service track record.
- Strong written and verbal communication skills.
Traits for Success:
- Leadership and team motivation.
- Process-driven with excellent organisational skills.
- Confident, flexible, reliable, and proactive.
- Strong time management and efficiency under pressure.
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA
Contact Centre Agent – Healthcare
Contact Centre Agent – Healthcare
Location: Portadown, Co. Armagh
Full-time | Monday–Friday, 9am–5pm | No weekends or bank holidays
Are you a high-performing contact centre professional who thrives on targets and delivering exceptional customer care?
We’re looking for a motivated and patient-focused Contact Centre Agent to play a key role in helping people take the first step towards better hearing. This is more than a call-based role — you’ll be guiding patients through an important healthcare journey while ensuring clinics run efficiently and diaries stay full.
If you enjoy working to KPIs, making a real difference, and being part of a supportive team, we’d love to hear from you.
What You’ll Be Doing
- Handling a high volume of inbound and outbound calls with professionalism and empathy
- Booking and managing appointments to maximise clinic capacity
- Achieving daily and weekly KPIs for call quality, productivity, and bookings
- Following call frameworks and accurately recording all outcomes
- Providing reassurance, information, and a positive experience for every patient
- Supporting team initiatives, training, and continuous improvement activities
What We’re Looking For
- Proven experience working to and achieving performance targets/KPIs (essential)
- Previous contact centre, sales, or high-volume customer service experience
- A confident, professional telephone manner with strong listening skills
- Comfortable working in a fast-paced, call-driven environment
- Highly organised with strong attention to detail
- Positive, reliable, and motivated to succeed
What You’ll Get in Return
- Monday–Friday, 9am–5pm – no evenings, weekends, or bank holidays
- Employee and family discounts
- 20 days annual leave plus bank holidays
- Ongoing training and genuine career development opportunities
- The chance to make a real difference in people’s lives every day
Join a team where your performance is recognised, your development is supported, and your work has real impact. Apply today.
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA
Customer Service Specialist – Hybrid
Customer Service Specialist – Hybrid (Citywest, Dublin)
4 days onsite | 1 day remote
About the Role
We are seeking a dedicated Customer Service Specialist to join a well-established, patient-focused organisation based in Citywest. This is a key role within a supportive and collaborative team, ensuring patients and internal stakeholders receive timely, accurate and professional assistance.
This position would suit someone who enjoys taking ownership of their work, values consistency and quality, and takes pride in delivering a high standard of service.
Key Responsibilities
- Provide professional support to patients and internal teams, handling queries efficiently and with care
- Manage and review customer orders, responding to order-related queries and updates
- Ensure all interactions and processes follow established customer service procedures
- Maintain accurate patient and client records within internal systems
- Provide clear information about products, services and usage
- Support basic technical queries and escalate where appropriate
- Handle and resolve complaints in a calm, solution-focused manner
- Monitor and manage inventory of equipment and spare parts
- Support the Customer Services Manager with day-to-day operational tasks
- Share feedback and suggestions to improve service delivery and processes
- Participate in product and cross-functional training to maintain strong knowledge of company offerings
About You
- Proven experience in a customer service, patient support, or client-facing role
- Excellent communication skills with professional business-level English
- Strong telephone manner and confidence handling a high volume of enquiries
- Highly organised, with the ability to prioritise and manage multiple tasks
- Comfortable using Microsoft Office and internal systems
- Reliable, dependable and committed to high-quality work
- Calm and professional when handling sensitive or complex situations
- A collaborative team player who can also work independently
What We Offer
- A stable role within a reputable and growing organisation
- Supportive team environment with structured processes and training
- Hybrid working model (4 days onsite in Citywest, 1 day remote)
- Opportunity to build long-term expertise within a specialised service environment
If you are someone who takes pride in delivering excellent service, values a structured environment, and is looking for a role where your experience and professionalism will make a real difference, we would love to hear from you
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA
Guest Experience Manager
Guest Experience Manager
“Something Extraordinary, Every Day”
In collaboration with our client, Clark Recruitment invites you to be part of an exceptional destination where luxury, service, and unforgettable experiences come together.
As Guest Experience Manager, you will play a pivotal leadership role within a 5-star luxury retail and lifestyle environment, setting the tone for world-class hospitality at every guest touchpoint. This is a highly visible role, ideal for professionals from luxury hospitality or travel who thrive on creating moments that delight, surprise, and inspire.
The Role
Reporting to the Head of Guest Experience, you will lead, motivate, and develop a high-performing hospitality team, ensuring every guest interaction reflects the highest standards of luxury service.
You will act as a brand ambassador on the floor—balancing strategic oversight with hands-on leadership—while continuously evolving the guest journey to exceed expectations.
Key Responsibilities
Guest Experience & Hospitality Leadership
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Champion a best-in-class guest experience strategy across all touchpoints
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Lead by example on the floor, ensuring seamless, personalised service
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Proactively resolve guest feedback and elevate service recovery standards
Operational & Commercial Excellence
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Oversee Concierge, Guest Services, valet, and on-floor guest activities
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Support budgeting, forecasting, and performance tracking alongside the Head of Guest Experience
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Drive revenue growth through premium services including gift cards, hands-free shopping, valet services, and B2B offerings
Service Innovation & Market Insight
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Monitor luxury hospitality and travel trends to inform service enhancements
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Plan and execute seasonal guest experience calendars and activations
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Identify, launch, and refine new guest services and experiential offerings
People & Performance
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Train, coach, and inspire teams to consistently deliver 5-star service
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Set clear KPIs, monitor performance, and foster a culture of excellence
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Build strong cross-functional relationships with Marketing, Retail, Security, and Operations
Governance, Safety & Reporting
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Ensure audit readiness, compliance, and accurate data capture
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Maintain high standards of health, safety, and security at all times
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Support village-wide campaigns, events, and seasonal initiatives
About You
You are a natural host with a passion for luxury service and a sharp commercial mindset. You bring calm confidence, emotional intelligence, and a genuine desire to create memorable experiences.
You’ll bring:
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Proven experience in luxury hospitality, travel, premium retail, or guest experience environments
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A strong sales orientation with experience driving service-led revenue
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Advanced customer service skills and a polished, professional presence
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Proficiency in MS Office, particularly Excel and reporting tools
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Excellent communication skills and cultural awareness
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Strong local knowledge and an international service outlook
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Flexibility to work weekends, holidays, and peak trading periods
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Fluency in English and the local language (additional European languages highly desirable)
Key Competencies
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Guest-Centric – Every decision starts with the guest
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Action-Oriented – Moves with pace and purpose
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Resilient – Thrives under pressure and adapts quickly
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Relationship-Driven – Builds trust across diverse stakeholders
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Collaborative – Works seamlessly across teams and disciplines
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Adaptable – Embraces change and ambiguity
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Self-Aware – Open to feedback and committed to continuous growth
Why Choose Clark Recruitment?
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Inclusive & Supportive – We celebrate diversity and are committed to equal opportunities and reasonable accommodations
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Luxury Sector Expertise – Our specialist recruiters understand premium hospitality and lifestyle environments
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Personalised Guidance – We support you throughout every stage of your career journey
Ready to create something extraordinary every day?
Apply now and take the next step in your luxury hospitality career.