Receptionist / Showroom Co-Ordinator
My Dublin based client is looking for a Receptionist / Showroom Co-ordinator role. This is a vital role within the organisation and requires someone who is proactive and detail-oriented. As the backbone of the showroom operations, this is a prestigious position where you will play a key part in ensuring customers have an unforgettable experience while supporting the sales team. This is a client-facing role requiring strong organisational skills, attention to detail, and the ability to manage multiple administrative tasks while maintaining excellent customer service.
Key Responsibilities
- Greet customers and provide an exceptional front-of-house experience.
- Schedule and manage appointments, follow-ups, and sales team calendars.
- Process sales orders and coordinate with logistics for delivery timelines.
- Handle phone and email queries in a professional and timely manner.
- Maintain showroom cleanliness, product displays, and promotional material.
- Support the sales team with administrative duties including invoicing, reporting, and data entry.
- Manage customer files, contracts, and order documentation.
- Liaise with suppliers and internal departments on product and order queries.
- Assist with stock management and inventory updates.
- Contribute to a positive, collaborative showroom environment.
- Acts as a brand ambassador at all times by demonstrating excellent product knowledge, work space knowledge and company expectations.
- Supports company events and out-of-office events as required.
- Monitor and report any maintenance/ repair recommendations to the facilities department if and when required.
Skills and Experience Required
- 2+ years of experience in an office or facilities role within a face growing organisation.
- Excellent communication skills and ability to work effectively with diverse personalities.
- Deep understanding of office and virtual environments' impact on corporate culture, productivity and retention.
- An interest in interior design .
- Quick decision-making ability without sacrificing attention to detail.
- Ability to multi task and prioritise effectively.
- Interest in interiors or design is a bonus.
For more information you can contact Niamh Flynn on 045 881 888 or email niamh@clark.ie
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA
Team Lead (Contact Centre)
My Dublin-based client is seeking an experienced and enthusiastic Team Coach to join their dynamic and fast-paced contact centre. This role is central to ensuring a smooth and supportive onboarding experience for new starters, enhancing the overall customer journey, and fostering continued development within the team. As a Team Coach, you will play an active role in training and mentoring new colleagues, offering side-by-side coaching, and stepping in to assist with customer concerns or escalations when needed. You will also collaborate closely with team leaders to support ongoing staff development. This is a people-focused position that requires strong communication skills, a calm and patient approach, and a genuine interest in helping others grow. The ideal candidate will have a talent for building confidence in others, elevating the quality of sales conversations, and nurturing positive relationships with customers.
Key Responsibilities
- New Starter Onboarding & Coaching
- Deliver structured onboarding programmes to new hires.
- Conduct induction training focused on systems, products, processes, and soft skills.
- Provide continuous support to new staff during their first 90 days.
- Side-by-Side & Performance Coaching
- Carry out side-by-side coaching sessions for ongoing skill development.
- Monitor call quality and provide real-time feedback.
- Support team leaders in identifying individual performance gaps and improvement plans.
- Complaint & Escalation Management
- Take ownership of escalated and complex customer complaints.
- Investigate and resolve issues promptly, ensuring customer satisfaction.
- Identify root causes and recommend process or training improvements.
- Operational & Team Support
- Work closely with Team Leaders and Quality Assurance to align coaching strategies.
- Help maintain morale and motivation across the team.
- Track and report on coaching outcomes and performance metrics.
- Continuous Improvement
- Recommend changes to processes or training based on frontline observations.
- Stay up to date on product and policy updates and cascade this knowledge.
Skills & Experience
Essential:
- Proven experience in a contact centre environment (min 2 years).
- Strong coaching and mentoring skills.
- Excellent communication and interpersonal abilities.
- Ability to manage difficult conversations and de-escalate issues.
- Skilled in complaint handling and resolution.
- Comfortable working with KPIs and coaching performance.
- IT literate with CRM and telephony systems.
Desirable:
- Experience using quality monitoring tools.
- Training and development certification or coaching qualification.
Why Choose Clark as your Trusted Recruitment Partner?
• Inclusive Culture: We celebrate diversity and provide equal opportunities for all.
• Supportive Experienced Recruiters: Finding the right position for the right person matters to us. We're here to help you source the best career opportunity.
• Personalised Assistance: From start to finish, we're committed to making your job search journey as smooth as possible.
Ready to Begin? Apply now.
INDCLA