Kildare: 
Contact Centre Agent
Contact Centre Agent
Patient-Focused | KPI-Driven | Call-Based Role
We’re looking for a confident, motivated Contact Centre Agent to guide patients through their hearing care journey. You’ll handle inbound and outbound calls, keep clinic diaries full, and ensure every patient feels heard and supported.
What You’ll Do
- Deliver excellent patient care on all calls
- Manage diary bookings and meet daily/weekly KPIs
- Follow scripts, track outcomes, and maintain accurate records
- Support team activities and training as needed
About You
- Experienced in hitting KPIs (essential)
- Strong telephone manner and customer service skills
- Comfortable with high-volume calls and diary systems
- Organised, reliable, and detail-focused
Why Join Us
- 9am–5pm, Mon–Fri (no weekends/bank holidays)
- Company-matched pension (up to 5%)
- Employee & family discounts
- 20 days annual leave + career growth opportunities
Make a real difference while growing your career—apply today!
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA
Clinic Coordinator (Front of House & Patient Care)
The Role
You’ll be the first point of contact for patients — both face-to-face and over the phone — playing a key role in delivering an exceptional patient experience.
This is a busy, varied role in a supportive, high-energy team where patient care and relationship-building are at the heart of everything.
What You’ll Do
- Welcome patients and manage front-of-house operations
- Handle calls, enquiries, and keep the appointment diary full
- Deliver excellent patient service across every interaction
- Accurately use POS systems for all transactions and activity tracking
- Support sales of accessories and care plans by explaining benefits clearly
- Maintain stock levels of clinic accessories
- Follow up on referrals in line with data protection standards
- Support local outreach and clinic marketing activity
- Build strong relationships with GPs, ENTs, and healthcare partners
- Ensure the clinic is clean, welcoming, and fully prepared for patients
- Complete admin tasks including records, reporting, and case histories
What You’ll Bring
- Strong customer service experience (essential)
- Confident communication skills and professional telephone manner
- Previous office/admin experience
- Good IT skills (Microsoft Office)
- Highly organised with strong attention to detail
- Able to multitask and work under pressure
- A proactive team player with a positive, can-do attitude
Why This Role?
- Be part of a friendly, motivated, patient-focused team
- Make a real difference in people’s daily lives
- Varied role – no two days the same
- Great opportunity to develop in a healthcare environment
Contact Centre Team Lead
Purpose:
Lead, coach, and motivate a contact centre team to consistently hit KPIs while delivering excellent customer/patient care. Drive performance, maintain call quality, and support team development in line with company values.
Key Responsibilities:
- Lead, mentor, and develop Contact Centre Assistants to achieve targets and KPIs.
- Monitor outbound activity, ensuring priority campaigns are dialled efficiently.
- Coach team on booking appointments, maintaining a ‘familiar voice’ for clients.
- Conduct live and recorded call reviews; provide weekly feedback.
- Ensure team compliance with GDPR, Data Protection, and company policies.
- Maintain high standards of patient/customer care on all calls.
- Meet individual and team KPIs: dials, call conversions, appointments, and show rates.
- Assist with IT, ATRT, and system training as needed.
- Support cross-functional initiatives and perform other duties as assigned.
Requirements:
- Proven leader, coach, and motivator in high-volume call environments.
- Strong Microsoft Office skills (Excel, Word, PowerPoint) and experience with call monitoring & CRM systems.
- Excellent telephone skills and customer service track record.
- Strong written and verbal communication skills.
Traits for Success:
- Leadership and team motivation.
- Process-driven with excellent organisational skills.
- Confident, flexible, reliable, and proactive.
- Strong time management and efficiency under pressure.
Ready to take the next step? Apply now.
INDCLA