Kildare: 
Customer Service Representative x 3
Location: Baldonnell or Dublin Airport
Job Type: Full-time, Permanent
About the Company
Our client is a leader in Ireland’s e-commerce delivery sector, helping make online shopping and retail logistics simple and seamless.
Due to rapid growth, they are hiring 3 Customer Service Representatives to join their expanding team.
About the Role
As a Customer Service Representative, you’ll be the first point of contact for customers, partner sites, and internal teams.
You’ll provide frontline support, helping resolve a wide range of queries while delivering an excellent customer experience.
What You’ll Be Doing
- Handle customer queries via phone, email, live chat, and social media
- Manage inbound and outbound calls
- Log tickets and maintain accurate records for reporting and auditing
- Support Business Development teams with store requests and complaints
- Stay calm and professional when handling challenging situations
- Share feedback to improve processes and customer experience
- Monitor performance and contribute to reporting
Requirements
- Leaving Certificate (required)
What We’re Looking For
- Strong focus on customer experience and responsiveness
- Team player who builds relationships across different cultures
- Motivated, positive, and eager to grow your career
- Confident communicator who enjoys helping people
- Problem-solver with initiative and curiosity
- Comfortable using systems to manage customer records and workflows
Working Hours
- Monday to Friday: 8-hour shifts between 08:00 – 19:00
- Saturday: 08:00 – 12:00 (rotational basis)
Why Apply?
- Join a fast-growing company in a booming industry
- Be part of a supportive and collaborative team
- Gain valuable experience with career growth opportunities
INDCLA
Contact Centre Team Lead
Contact Centre Team Lead
Purpose:
Lead, coach, and motivate a contact centre team to consistently hit KPIs while delivering excellent customer/patient care. Drive performance, maintain call quality, and support team development in line with company values.
Key Responsibilities:
- Lead, mentor, and develop Contact Centre Assistants to achieve targets and KPIs.
- Monitor outbound activity, ensuring priority campaigns are dialled efficiently.
- Coach team on booking appointments, maintaining a ‘familiar voice’ for clients.
- Conduct live and recorded call reviews; provide weekly feedback.
- Ensure team compliance with GDPR, Data Protection, and company policies.
- Maintain high standards of patient/customer care on all calls.
- Meet individual and team KPIs: dials, call conversions, appointments, and show rates.
- Assist with IT, ATRT, and system training as needed.
- Support cross-functional initiatives and perform other duties as assigned.
Requirements:
- Proven leader, coach, and motivator in high-volume call environments.
- Strong Microsoft Office skills (Excel, Word, PowerPoint) and experience with call monitoring & CRM systems.
- Excellent telephone skills and customer service track record.
- Strong written and verbal communication skills.
Traits for Success:
- Leadership and team motivation.
- Process-driven with excellent organisational skills.
- Confident, flexible, reliable, and proactive.
- Strong time management and efficiency under pressure.
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA
Contact Centre Agent – Healthcare
Contact Centre Agent – Healthcare
Location: Portadown, Co. Armagh
Full-time | Monday–Friday, 9am–5pm | No weekends or bank holidays
Are you a high-performing contact centre professional who thrives on targets and delivering exceptional customer care?
We’re looking for a motivated and patient-focused Contact Centre Agent to play a key role in helping people take the first step towards better hearing. This is more than a call-based role — you’ll be guiding patients through an important healthcare journey while ensuring clinics run efficiently and diaries stay full.
If you enjoy working to KPIs, making a real difference, and being part of a supportive team, we’d love to hear from you.
What You’ll Be Doing
- Handling a high volume of inbound and outbound calls with professionalism and empathy
- Booking and managing appointments to maximise clinic capacity
- Achieving daily and weekly KPIs for call quality, productivity, and bookings
- Following call frameworks and accurately recording all outcomes
- Providing reassurance, information, and a positive experience for every patient
- Supporting team initiatives, training, and continuous improvement activities
What We’re Looking For
- Proven experience working to and achieving performance targets/KPIs (essential)
- Previous contact centre, sales, or high-volume customer service experience
- A confident, professional telephone manner with strong listening skills
- Comfortable working in a fast-paced, call-driven environment
- Highly organised with strong attention to detail
- Positive, reliable, and motivated to succeed
What You’ll Get in Return
- Monday–Friday, 9am–5pm – no evenings, weekends, or bank holidays
- Employee and family discounts
- 20 days annual leave plus bank holidays
- Ongoing training and genuine career development opportunities
- The chance to make a real difference in people’s lives every day
Join a team where your performance is recognised, your development is supported, and your work has real impact. Apply today.
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA