Job Category: CUSTOMER SERVICE

Full-time and Part-time Hosts

Job Summary:
We are seeking a friendly, enthusiastic, and customer-focused Host to join our client’s team. As a Host, you will be the first point of contact for visitors, providing exceptional customer service and ensuring a memorable shopping experience. You will assist guests with inquiries, offer information about the village's amenities and events, and create a welcoming atmosphere.

 Key Responsibilities:

• Greet and welcome guests upon arrival with a warm and friendly demeanour.
• Provide information about the Village, including store locations, events, and promotions.
• Assist guests with any inquiries or issues they may have, ensuring a high level of customer satisfaction.
• Coordinate with other departments to address guests' needs and resolve any problems promptly.
• Assist with the distribution of promotional materials and village maps.
• Handle guest feedback and complaints with professionalism and escalate issues when necessary.
• Participate in village events and activities to enhance the guest experience.
• Support the Hands-Free Shopping Service during pick times.
• Support of the Concierge Service during pick times

 Qualifications:

• Excellent communication and interpersonal skills.
• Previous experience in customer service, hospitality, or a related field is preferred.
• Strong problem-solving abilities and attention to detail.
• Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.
• Positive attitude and a strong sense of responsibility.
• Availability to work flexible hours, including weekends and holidays.

Guest Experience Manager – Hospitality/Luxury Retail Sector Experience

In collaboration with our client, Clark Recruitment invite you to unravel “Something Extraordinary Every Day”. As Guest Experience Manager, you work in a 5 star luxury retail facility and…..

Your Role
You’ll lead and support our hospitality team to deliver exceptional guest experiences across all touchpoints.
Key Responsibilities

• Hospitality strategy: Execute and improve processes.
• Budget support: Assist Head of Guest Experience in planning/monitoring.
• Front of house: Manage touchpoints and support team.
• Market insight: Track trends, plan seasonal calendars.
• New services: Identify and launch improvements.
• Village initiatives: Support campaigns and seasonal activations.
• Operations: Oversee Concierge, Guest Services, on-floor activities.
• Team excellence: Train, coach, and drive KPIs.
• Sales growth: Promote gift cards, valet, hands-free shopping, B2B.
• Guest feedback: Resolve issues, report on improvements.
• Data capture: Ensure reporting accuracy.
• Audit readiness: Maintain compliance and records.
• Collaboration: Work with Marketing, Retail, and other teams.
• Safety & security: Uphold standards at all times.

About You

• Experience in premium/luxury environments.
• Strong sales background (retail preferred).
• Proficient in MS Office, especially Excel.
• Customer-focused with strong hospitality mindset.
• Local knowledge and cultural awareness.
• Excellent communicator, team player, solution-driven.
• Flexible schedule (incl. weekends/holidays).
• Fluent in English + local language (other European languages a plus).

Key Competencies

• Action-oriented – Move quickly with urgency.
• Resilient – Bounce back from challenges.
• Relationship-savvy – Build trust across diverse groups.
• Collaborative – Partner across teams.
• Guest-centric – Always put guests first.
• Adaptable – Handle change and ambiguity.
• Self-aware – Seek feedback and grow.

Front Of House Executive – Luxury Retail Sector

We are seeking a poised and professional receptionist to join our prestigious client’s team. The ideal candidate will be the first point of contact for esteemed clientele, providing exceptional customer service and creating a welcoming environment reflective of the brand’s exclusivity and luxury standards.

Key Responsibilities:

• Greet and welcome customers with warmth and professionalism.
• Manage all incoming calls and direct them to the appropriate department or individual.
• Schedule appointments and manage bookings according to customer preferences.
• Maintain an organised and tidy reception area, ensuring it reflects the company image.
• Assist customers with inquiries, providing accurate information about products, services, and promotions.
• Process transactions and payments efficiently, adhering to company policies.
• Collaborate closely with sales and customer service teams to enhance the overall customer experience.
• Handle customer feedback and resolve any issues or complaints promptly and courteously.
• Assist with administrative tasks such as filing, data entry, and correspondence as needed.
• Generate management reports to facilitate forecasting and reviewing trends.
• Uphold confidentiality of sensitive information and adhere to all company policies and procedures.

Qualifications:

• Proven experience as a receptionist or in a similar customer-facing role, preferably in a luxury retail or hospitality environment.
• Exceptional interpersonal and communication skills, with a polished and professional demeanour.
• Proficiency in using multi-line phone systems and office software (e.g., MS Office, CRM software).
• Strong organisational skills and attention to detail.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining a customer-first mindset.
• Flexibility to work evenings, weekends, and holidays as required. The successful candidate will be rostered 5 over 7 days.

This role provides opportunities to advance your career, gain exposure to various facets of the business and acquire invaluable skills. You are exposed to a positive and supportive work environment, where there is a key focus on teamwork and excellence.

Why Choose Clark?

• Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
• Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
• Personalised Support: We’re with you every step of the way to ensure a smooth job search.

Ready to take the next step? Apply now.

INDCLA