Kildare: 
Guest Experience Manager
Guest Experience Manager
“Something Extraordinary, Every Day”
In collaboration with our client, Clark Recruitment invites you to be part of an exceptional destination where luxury, service, and unforgettable experiences come together.
As Guest Experience Manager, you will play a pivotal leadership role within a 5-star luxury retail and lifestyle environment, setting the tone for world-class hospitality at every guest touchpoint. This is a highly visible role, ideal for professionals from luxury hospitality or travel who thrive on creating moments that delight, surprise, and inspire.
The Role
Reporting to the Head of Guest Experience, you will lead, motivate, and develop a high-performing hospitality team, ensuring every guest interaction reflects the highest standards of luxury service.
You will act as a brand ambassador on the floor—balancing strategic oversight with hands-on leadership—while continuously evolving the guest journey to exceed expectations.
Key Responsibilities
Guest Experience & Hospitality Leadership
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Champion a best-in-class guest experience strategy across all touchpoints
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Lead by example on the floor, ensuring seamless, personalised service
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Proactively resolve guest feedback and elevate service recovery standards
Operational & Commercial Excellence
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Oversee Concierge, Guest Services, valet, and on-floor guest activities
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Support budgeting, forecasting, and performance tracking alongside the Head of Guest Experience
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Drive revenue growth through premium services including gift cards, hands-free shopping, valet services, and B2B offerings
Service Innovation & Market Insight
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Monitor luxury hospitality and travel trends to inform service enhancements
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Plan and execute seasonal guest experience calendars and activations
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Identify, launch, and refine new guest services and experiential offerings
People & Performance
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Train, coach, and inspire teams to consistently deliver 5-star service
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Set clear KPIs, monitor performance, and foster a culture of excellence
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Build strong cross-functional relationships with Marketing, Retail, Security, and Operations
Governance, Safety & Reporting
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Ensure audit readiness, compliance, and accurate data capture
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Maintain high standards of health, safety, and security at all times
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Support village-wide campaigns, events, and seasonal initiatives
About You
You are a natural host with a passion for luxury service and a sharp commercial mindset. You bring calm confidence, emotional intelligence, and a genuine desire to create memorable experiences.
You’ll bring:
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Proven experience in luxury hospitality, travel, premium retail, or guest experience environments
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A strong sales orientation with experience driving service-led revenue
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Advanced customer service skills and a polished, professional presence
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Proficiency in MS Office, particularly Excel and reporting tools
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Excellent communication skills and cultural awareness
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Strong local knowledge and an international service outlook
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Flexibility to work weekends, holidays, and peak trading periods
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Fluency in English and the local language (additional European languages highly desirable)
Key Competencies
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Guest-Centric – Every decision starts with the guest
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Action-Oriented – Moves with pace and purpose
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Resilient – Thrives under pressure and adapts quickly
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Relationship-Driven – Builds trust across diverse stakeholders
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Collaborative – Works seamlessly across teams and disciplines
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Adaptable – Embraces change and ambiguity
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Self-Aware – Open to feedback and committed to continuous growth
Why Choose Clark Recruitment?
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Inclusive & Supportive – We celebrate diversity and are committed to equal opportunities and reasonable accommodations
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Luxury Sector Expertise – Our specialist recruiters understand premium hospitality and lifestyle environments
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Personalised Guidance – We support you throughout every stage of your career journey
Ready to create something extraordinary every day?
Apply now and take the next step in your luxury hospitality career.