Job Category: Catering Hospitality, Leisure and Tourism

Front Office Manager – Supervisor experience essential

About Us:
Nestled in the heart of a picturesque setting, our renowned client is committed to providing exceptional service and a memorable experience for their guests. They take pride in their warm hospitality, elegant accommodation, and dedication to sustainability.

Position Overview:
The Front Desk Manager will oversee the daily operations of the front desk and reservations, ensuring a seamless and welcoming experience for all guests. This role requires a dynamic individual with strong leadership skills, a passion for customer service, and the ability to manage a team effectively.
Key Responsibilities:

• Guest Experience: Ensure that all guests receive outstanding service and support, handling inquiries and resolving complaints in a timely manner.
• Team Leadership: Supervise, train, and motivate front desk and reservation Crew, fostering a positive work environment that encourages professional growth and teamwork.
• Operations Management: Oversee front desk operations, including check-in/check-out processes, room assignments, and billing procedures, ensuring efficiency and accuracy.
• Collaboration: Work closely with housekeeping, maintenance, and management to coordinate guest services and address any issues that arise.
• Reservation Management: Manage room inventory and bookings, optimising occupancy rates and revenue.
• Reporting: Prepare reports on front desk operations, including occupancy trends, guest feedback, and team performance, and presenting findings to senior management.
• Compliance: Ensure compliance with hotel policies, procedures, and safety standards, and ensure that all front desk Crew members follow these guidelines as well.
• Customer Relations: Build and maintain strong relationships with guests, anticipating their needs and exceeding expectations.

Qualifications:

• Proven experience in a hotel front desk or customer service role, with at least 2 years in a supervisory position.
• Excellent communication and interpersonal skills, with a friendly and professional demeanour.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in hotel management software and MS Office Suite.
• Ability to work flexible hours, including weekends and holidays.
• A passion for hospitality and commitment to providing exceptional guest experiences.

Why Choose Clark?

• Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
• Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
• Personalised Support: We're with you every step of the way to ensure a smooth job search.

Ready to take the next step? Apply now.

INDCLA

Wedding Coordinator

Job Overview:  
A warm welcome awaits you, whether you join our client as a valued employee or a guest. Each day offers the chance to enjoy a peaceful, scenic setting while becoming part of a team that draws energy and passion from their inspiring work environment.

We are seeking an experienced Wedding Coordinator who is a dynamic and customer-focused individual with a strong sales background to join our client’s passionate team.
Key Responsibilities

• Manage the full sales and event process, from initial enquiry to post-event follow-up.
• Work closely with wedding couples, event organisers, and internal operational managers to ensure seamless event execution.
• Maintain high standards within the Sales & Events department, ensuring exceptional customer service at all stages.
• Handle administrative tasks efficiently, ensuring accurate documentation and communication.
• Contribute to sales efforts by converting enquiries into bookings and maximising revenue opportunities.
• Assist with on-the-day coordination of weddings and events as needed.

Requirements

• Proven experience in events, hospitality, or a similar sales-driven role.
• Strong communication and interpersonal skills with a professional and friendly approach.
• Excellent computer proficiency: knowledge of hotel operations is an advantage.
• Exceptional organisational and administrative abilities with keen attention to detail.
• Ability to work a flexible schedule, including weekends and midweek shifts.
• Passion for delivering outstanding customer experiences.

Spa Operations Manager – Management experience essential

About Us
The warmest welcome awaits, whether you are fortunate enough to join our client as an employee or guest. Immerse yourself daily in a scenic tranquil setting, and become part of a team who take energy and passion from their work environment at large.

As Spa Operations Manager, you manage an adult-only destination spa offering a serene and luxurious retreat. Featuring 14 individual treatment rooms, a Hammam Massage Room, Wet and Dry Flotation Rooms, a Serail Mud Chamber, an Aroma Steam Room, Sauna, Jacuzzi, an indoor-to-outdoor swimming pool, and an outdoor hot tub, our client’s Spa is dedicated to providing an unparalleled relaxation experience.

Job Description
We are seeking an experienced and passionate Spa Operations Manager to lead and inspire the existing dedicated team. This role requires a strong leader with managerial experience in a hospitality environment. A CIDESCO qualification is an advantage but not essential.
Key Responsibilities

• Oversee the daily operations of the Spa, ensuring exceptional guest experiences.
• Maximise bookings and drive sales in collaboration with the Sales and Marketing team.
• Lead, motivate, and develop the spa team, fostering a positive and professional work environment.
• Provide training and ongoing development to ensure the highest standards of service.
• Work closely with the Financial Controller to manage revenue and control costs effectively.
• Maintain and uphold the spa’s reputation for excellence, ensuring compliance with health and safety standards.

Key Requirements

• Proven managerial experience.
• Customer-focused with a passion for delivering outstanding service.
• A natural leader with strong communication and team-building skills.
• Target-driven with a proactive approach to achieving business goals.
• Experience with operations, including sales, marketing, and financial management.

What’s On Offer

• A dynamic and passionate management team.
• Full in-house training on all treatments and unique skincare products, including Flourish Organics, VOYA, and ILA.
• An opportunity to work in a prestigious spa within a stunning natural setting.
• A supportive work environment focused on growth and excellence.