Guest Experience Manager – Hospitality/Luxury Retail Sector Experience
In collaboration with our client, Clark Recruitment invite you to unravel “Something Extraordinary Every Day”. As Guest Experience Manager, you work in a 5 star luxury retail facility and…..
Your Role
You’ll lead and support our hospitality team to deliver exceptional guest experiences across all touchpoints.
Key Responsibilities
- Hospitality strategy: Execute and improve processes.
- Budget support: Assist Head of Guest Experience in planning/monitoring.
- Front of house: Manage touchpoints and support team.
- Market insight: Track trends, plan seasonal calendars.
- New services: Identify and launch improvements.
- Village initiatives: Support campaigns and seasonal activations.
- Operations: Oversee Concierge, Guest Services, on-floor activities.
- Team excellence: Train, coach, and drive KPIs.
- Sales growth: Promote gift cards, valet, hands-free shopping, B2B.
- Guest feedback: Resolve issues, report on improvements.
- Data capture: Ensure reporting accuracy.
- Audit readiness: Maintain compliance and records.
- Collaboration: Work with Marketing, Retail, and other teams.
- Safety & security: Uphold standards at all times.
About You
- Experience in premium/luxury environments.
- Strong sales background (retail preferred).
- Proficient in MS Office, especially Excel.
- Customer-focused with strong hospitality mindset.
- Local knowledge and cultural awareness.
- Excellent communicator, team player, solution-driven.
- Flexible schedule (incl. weekends/holidays).
- Fluent in English + local language (other European languages a plus).
Key Competencies
- Action-oriented – Move quickly with urgency.
- Resilient – Bounce back from challenges.
- Relationship-savvy – Build trust across diverse groups.
- Collaborative – Partner across teams.
- Guest-centric – Always put guests first.
- Adaptable – Handle change and ambiguity.
- Self-aware – Seek feedback and grow.
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA