Customer Services Administrator

Customer Services Administrator

Role Purpose
Ready to join a vibrant customer-centric organisation? Our client’s customer service system is vital for driving their business and ensuring patient loyalty. As a Customer Services Representative, you'll be a passionate team player, ensuring smooth operations through internal and external support.

Key Responsibilities

• Deliver Outstanding Service: Assist patients and colleagues with inquiries and support.
• Manage Custom Orders: Review orders and respond to all order-related queries.
• Follow Procedures: Ensure adherence to customer service protocols.
• Achieve Satisfaction Goals: Focus on patient loyalty and satisfaction.
• Provide Information: Educate patients about their products and services.
• Offer Technical Support: Assist with technical inquiries.
• Maintain Inventory: Handle speaker unit and spare parts stock.
• Resolve Complaints: Address and manage patient concerns.
• Support Management: Assist the Customer Services Manager as needed.
• Update Database: Maintain accurate client records.
• Feedback: Share insights on service efficiency and effectiveness.
• Knowledge Base: Stay informed about company offerings.
• Participate in Training: Join cross-functional training as required.
• Additional Duties: Take on tasks as assigned by management.

Required Skills & Experience

• Communication: Strong written, oral, and interpersonal skills (Professional business level English).
• Coordination: Ability to work well with colleagues and clients.
• Telephone Skills: Excellent phone etiquette.
• Experience: Previous customer service experience is essential.
• Computer Literacy: Proficient in Microsoft Office Suite.
• Time Management: Ability to prioritise and meet deadlines.

Personal Characteristics

• Empathic and Professional: Positive attitude towards customer service.
• Team Player: Works well independently and under pressure.
• Reliable: Excellent timekeeping and organisational skills.
• Attention to Detail: Strong multitasking abilities.
• Flexible: Calm demeanour in high-pressure situations.

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