Customer Service Specialist
Established in 2015, our client has quickly grown to become the largest Irish-owned provider of hearing aids. Their incredible team of 40 people manage over 55 clinics nationwide and set the standard when it comes to service, transparency and price. They set out to become the best hearing aid provider in Ireland by providing every customer with an outstanding level of service. They say as they do, and they do as they say.
They are a local Irish business with ambitious growth plans into the future and are looking for smart, hardworking, and conscientious people to join their team. Their customer reviews and video testimonials reflect their commitment to their customers and the level of service they aim to provide everyone.
The Role
Together with our client, we are hiring two Customer Service Specialists who will work in tandem with their existing contact centre team to manage customer enquiries, stock orders, campaigns, and appointment scheduling. This full-time role is based in their head office outside Naas, Co. Kildare offers an exciting opportunity to join a growing Irish business that focuses on creating a positive working environment for all staff.
Responsibilities of the role:
- Looking after customers to ensure they receive the highest possible level of service and satisfaction with every touchpoint they have with our client.
- Managing inbound calls from customers, booking appointments for audiologists
- Ensuring quality, screened appointments are in the diary for the Audiology Team.
- Manage Customer Service queries from Inbound Calls.
- Managing Customers Stock Orders and eShop orders.
Benefits:
- Base Salary is €30,000 per year
- Monthly Commission Plan
- 21+ Days Annual Leave
- Private Healthcare
- Flexible Working Environment
- Private Pension with Matched Employer Contribution
Minimum Requirements
Exceptional Customer Service Skills
Fast learner, happy to work in a busy fast paced working environment
Detail orientated
Full Drivers Licence
Comfortable with IT (Experience with social media, CRMs a plus)
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We’re with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
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