Customer Service Representative

Location: Baldonnell or Dublin Airport
Job Type: Full-time, Permanent

About the Company
Our client is a leader in Ireland’s e-commerce delivery sector, helping make online shopping and retail logistics simple and seamless.
Due to rapid growth, they are hiring 3 Customer Service Representatives to join their expanding team.

About the Role
As a Customer Service Representative, you’ll be the first point of contact for customers, partner sites, and internal teams.
You’ll provide frontline support, helping resolve a wide range of queries while delivering an excellent customer experience.

What You’ll Be Doing

Handle customer queries via phone, email, live chat, and social media
Manage inbound and outbound calls
Log tickets and maintain accurate records for reporting and auditing
Support Business Development teams with store requests and complaints
Stay calm and professional when handling challenging situations
Share feedback to improve processes and customer experience
Monitor performance and contribute to reporting

Requirements

Leaving Certificate (required)

What We’re Looking For

Strong focus on customer experience and responsiveness
Team player who builds relationships across different cultures
Motivated, positive, and eager to grow your career
Confident communicator who enjoys helping people
Problem-solver with initiative and curiosity
Comfortable using systems to manage customer records and workflows

Working Hours

Monday to Friday: 8-hour shifts between 08:00 – 19:00
Saturday: 08:00 – 12:00 (rotational basis)

Why Apply?

Join a fast-growing company in a booming industry
Be part of a supportive and collaborative team
Gain valuable experience with career growth opportunities

INDCLA