Kildare: 
Customer Service Administrator – Temporary
Location: Citywest, Dublin
Job Title: Temporary Customer Services Administrator
About the Role
Our client in Citywest, Dublin relies on exceptional customer service to build patient loyalty and satisfaction. As a Customer Services Administrator, you'll be a key team player, helping to keep things running smoothly by providing outstanding support to patients.
Main Responsibilities
- Accessories:
Handle after-sale accessories (approx. 70% of all hearing aid sales)
Phone support, advice, taking payments, posting, and recording orders. - Battery Support:
Pack and issue 6-month free-of-charge batteries. - Post Management:
Handle daily incoming and outgoing mail. - Essential Care Plan:
Assist with renewals and queries over the phone. - Stock & Repairs:
Process speaker unit requisitions for warranty and repairs.
Maintain stock levels for clinics. - Coupons:
Count, scan, and send to marketing daily. - Loan Aids:
Manage issuing/receiving of loan aids and update records. - Trade-In & ConnectLine Products:
Receive, file, and track related data. - Perform any other duties as required.
Skills & Experience
- Strong communication skills (written & verbal)
- Excellent phone manner
- Previous customer service experience (essential)
- Experience with POS systems
- Proficiency in Microsoft Office Suite
- Ability to manage priorities and meet tight deadlines
Why Choose Clark?
- Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
- Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
- Personalised Support: We're with you every step of the way to ensure a smooth job search.
Ready to take the next step? Apply now.
INDCLA