Kildare: 
Customer Account Coordinator
About the Role
We’re looking for a Customer Account Coordinator to join a fast-paced, growing manufacturing business in Naas. This is a key role supporting customer relationships, order management, and cross-functional coordination across the business.
You’ll be at the centre of operations — working closely with Sales, Logistics, and Quality teams to ensure customers receive a seamless, high-quality service experience.
The company is a well-established and innovative player in the packaging sector, known for its commitment to operational excellence, continuous improvement, and long-term customer partnerships.
What You’ll Be Doing
- Be the go-to contact for customer and sales queries
- Manage customer enquiries via phone & email — professionally and efficiently
- Coordinate with internal teams (Sales, Quality, Logistics) to resolve issues and deliver solutions
- Process and track customer orders from start to finish
- Build strong relationships with key customer accounts
- Support payment and account queries in collaboration with finance
- Identify opportunities to improve processes and service delivery
- Contribute to continuous improvement initiatives and best practices
- Track performance metrics and support team KPIs
What We’re Looking For
- Strong communication skills — clear, confident, and customer-focused
- Experienced in the manufacturing/packaging sector an advantage.
- Highly organised with excellent attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong team player with a proactive mindset
- Comfortable using Microsoft Office (Excel, Outlook, Word)
Your Experience
- 3–5 years in customer service, sales support, or customer operations
- Experience in a manufacturing or B2B environment is highly desirable
- Degree in Business, Supply Chain, or similar (preferred)
- LEAN (Yellow/Green Belt) is a strong advantage
Why This Role?
- Join a stable, well-established company with a strong reputation
- Be part of a collaborative and supportive team environment
- Opportunity to contribute to process improvement and operational excellence
- Gain exposure across multiple business functions
Interested?
If you’re a proactive, detail-oriented professional who enjoys solving problems and delivering excellent customer service — we’d love to hear from you.
INDCLA