Contact Centre Agent

Contact Centre Agent
Patient-Focused | KPI-Driven | Call-Based Role
We’re looking for a confident, motivated Contact Centre Agent to guide patients through their hearing care journey. You’ll handle inbound and outbound calls, keep clinic diaries full, and ensure every patient feels heard and supported.

What You’ll Do

Deliver excellent patient care on all calls
Manage diary bookings and meet daily/weekly KPIs
Follow scripts, track outcomes, and maintain accurate records
Support team activities and training as needed

About You

Experienced in hitting KPIs (essential)
Strong telephone manner and customer service skills
Comfortable with high-volume calls and diary systems
Organised, reliable, and detail-focused

Why Join Us

9am–5pm, Mon–Fri (no weekends/bank holidays)
Company-matched pension (up to 5%)
Employee & family discounts
20 days annual leave + career growth opportunities

Make a real difference while growing your career—apply today!

Why Choose Clark?

Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
Personalised Support: We're with you every step of the way to ensure a smooth job search.

Ready to take the next step? Apply now.

INDCLA