Clark Recruitment are delighted to be partnering with their Kildare based client to recruit an Assistant Operations and Services Manager to work in a leading luxury retail  destination. Duties include supporting the security, housekeeping services, maintenance and, landscaping and any other areas of operational responsibility. You will be Responsible to supervise and maintain the standards and priorities set by the operations management team and take responsibility for the day to day management of the area.
General Services
  • Build and maintain working relationships with the soft services management team, local security officers, emergency services, Local Authorities and Government agencies
  • Ensure that agreed standard service levels are being met daily
  • Attend contract review meetings with the service provider to assess the service levels
  • Ensure compliance in all areas of service delivery
  • Liaise with Security manager an team leaders to ensure that the Rota / planned cover is sufficient to  ensure excellent security standards even during peak trade times
  • Build relationships with site managers and team leaders to ensure the team are focused and completing periodic tasks
  • Support shift leader to ensure exceptional cleaning standards at all times
  • Support the services rota ensuring the correct levels of resource are in place at all times including additional support for events, increased volumes and extended trading hours
  • Attend monthly service level meetings with contract manager to ensure the contracted levels of service
  • Monitor the budgets and understand the importance of managing resource in respect to budget. Source competitive quotes prior to contract renewal in conjunction with the Operations Management team
  • Maintain stock levels and ordering of all necessary consumables required for cleaning an hygiene
  • Support planned maintenance works ensuring communication and details are delivered to  the appropriate level
  • Ensure the reactive maintenance list is communicated and completed in a timely manner
  • Supervise on-site maintenance works to ensure that the quality specified is provided and that completion is achieved within agreed programme timing
  • Ensure competitive quotations are received for any maintenance projects in order to comply with financial procedures
  • Attend regular meetings with the maintenance teams to review work completed and future projects
  • Manage the production of weekly work sheets for the maintenance department
  • Ensure contract Service levels are managed for parking operations
  • Support process and procedures for staff parking, brand deliveries and offsite parking management and Valet operations
  • Support the operations management team to effectively manage parking budgets

Qualifications and Experience
  • Previous experience with facilities / operational management essential
  • BIFM or IFMA qualification in Facilities Management preferable
  • Hospitality / Event management experience preferable
  • Strong experience working in a fast moving environment advantageous.

Background and Skills
  • We are looking for an individual who can display the following experience and skills
  • Extensive experience in a commercial or leisure center, the hospitality business or tourism industry is essential
  • Experience in leading a team mixed of employees and contractors to achieve the agreed service standard
  • Proven experience in contractor management and budget management
  • Able to work well with all levels across the business
  • Excellent in building and maintaining relationship with internal and external parties
  • Demonstrate a customer-oriented mindset
  • Ability to prioritize your work to meet tight and multiple deadlines
  • Able to work during opening hours from Monday to Sunday on rotation
  • Fluent in English and any other European language would be beneficial
An excellent opportunity for the right candidate, to apply please send your CV today!



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