Your responsibilities will include everything from mentoring and developing team members, to managing all front and back of house operations, ensuring the best customer experience possible. You will be a quick thinker, problem solver and skilled communicator with a keen eye for detail.
Key Responsibilities:
- Ensuring the restaurant adheres to standards of food quality, food safety, cleanliness and hygiene in both front and back of house
- Providing high-quality, hands-on floor management
- Understand SOPs and have an eye for teams correctly following them for food production and restaurant set up
- Have a good understanding of and ability to impact restaurant-level P&L
- Ambitious and determined to achieve and consistently exceed targets around sales, labour and COGS
- Scheduling daily rosters to meet the needs of the business and provide create customer service
- Ensuring stock management within the restaurants through efficient and accurate stock takes
- Conducting all necessary quality inspections and audits, and implementing any resulting action plans
- Providing upward feedback, contributing ideas and solutions that result in increased productivity, higher retention and improved operations
Desired Attributes
- At least 3 years previous managerial experience, or 3.5 years in Hospitality
- You love creating an atmosphere that both customers and team members want to be in
- Leading by example and being a role model for the standards and behaviours consistent with the companies core values and culture
- Successfully and consistently communicating team wins, priorities, best practices and operational changes to deliver on brilliant execution
- Training new team members and mentoring existing team members, providing constant feedback to establish performance expectations
- Addressing any performance issues quickly and respectfully by coaching, counselling and managing any conflicts
- Turning negatives into positives - resolving any customer complaints in a polite, professional manner that turns an unhappy guest into a returning one
INDCLA
