Responsibilities:
- Answering the telephone and dealing with customer queries and requirements.
- Handling orders for customers, logging service and toner calls.
- Inputting toner orders for Trade Department.
- Co-ordinating service engineers and ensuring efficient use of Engineer resources.
- Updating service engineers and work control colleagues in a timely way with relevant information.
- OPS administration, including operation of print management and auditing systems and software, monitoring devices, etc.
- Responding to customers in a timely and effective manner. Managing customer complaints and problems, and reporting to management.
- Backup to the role of the Managed Print Service Administrator/Technical Support.
- Providing a standard of service that promotes the Company successfully and gains approval from customers to maintain the company’s position as a sole/preferred supplier.
- Updating system information/records in a timely manner.
- Passing on information on sales opportunities to the sales team.
- Observing Health and Safety and other company policies at all times.
- Providing backup and support for Reception as required.
Requirements:
- Excellent telephone manner
- Strong customer-facing (telephone) skills
- Ability to work with minimum supervision and use own initiative
- Committed, enthusiastic and flexible
- Computer literate
- Good administration skills and strong attention to detail
- Committed, enthusiastic and flexible
- Ability to work as part of a team and cope well under pressure
Some experience of working in an office environment in a customer facing (telephone) role would be an advantage (e.g. call centre, service delivery, telesales, telemarketing, reception).
