We are partnering with our client to recruit a work control administrator. This is a great opportunity for someone embarking on their career journey to work with our well-established client based in Baldonnell, Dublin 22.
 
Responsibilities:
  • Answering the telephone and dealing with customer queries and requirements.
  • Handling orders for customers, logging service and toner calls.
  • Inputting toner orders for Trade Department.
  • Co-ordinating service engineers and ensuring efficient use of Engineer resources.
  • Updating service engineers and work control colleagues in a timely way with relevant information.
  • OPS administration, including operation of print management and auditing systems and software, monitoring devices, etc.
  • Responding to customers in a timely and effective manner. Managing customer complaints and problems, and reporting to management.
  • Backup to the role of the Managed Print Service Administrator/Technical Support.
  • Providing a standard of service that promotes the Company successfully and gains approval from customers to maintain the company’s position as a sole/preferred supplier.
  • Updating system information/records in a timely manner.
  • Passing on information on sales opportunities to the sales team.
  • Observing Health and Safety and other company policies at all times.
  • Providing backup and support for Reception as required.

Requirements:
 
  • Excellent telephone manner
  • Strong customer-facing (telephone) skills
  • Ability to work with minimum supervision and use own initiative
  • Committed, enthusiastic and flexible
  • Computer literate
  • Good administration skills and strong attention to detail
  • Committed, enthusiastic and flexible
  • Ability to work as part of a team and cope well under pressure

Some experience of working in an office environment in a customer facing (telephone) role would be an advantage (e.g. call centre, service delivery, telesales, telemarketing, reception).

 

CONTACT CLARK TO APPLY

To apply for this position, fill in the form below and we will get back will get back to if you are an appropiate candidate for the role.

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