We are partnering with our client to recruit for a Clinic Coordinator for a well-established company. The position will be based in Liffey Valley and is a pivotal role within the company. Acting as a Brand Ambassador the overall mission and purpose for The Coordinator is to deliver Personalised Care by putting the Individual First.
The Coordinator has a significant contribution in delivering and driving maximum sales opportunities by effective and efficient diary management, optimising attended appointment numbers through effective telemarketing activity in line with ATRT and scripts, providing exceptional customer care, while maximising accessory sales and customer care plans.
Responsibilities:
- Book appointments – Carry out effective block scheduling.
- Maximising the diary for the day, tomorrow and the next day.
- Use Point of Sale (POS), correctly and as trained to ensure all OTC and POS related activity is captured correctly for 100% of our patients 100% of the time.
- Assist in selling accessories and customer care plans (CCP), by demonstrating the benefits to the patient.
- Telemarketing: manage all inbound and outbound calls/leads and ensure diary is full and with the correct ‘familiar voice’.
- Following up on referrals captured in line with ATRT and data protection rules.
- Participate in local outreach marketing activities to generate manual Opportunities for the Clinic.
- Offer Off the Shelf (OTS), accessories to patients to maximise sales opportunities.
- Ensure adequate stock of OTS accessories is available and in line with business guidelines.
- Ensure all areas of the Clinic are kept clean and inviting. Meet and greet patients on arrival and answer telephone and email enquiries in a courteous and professional manner.
- Maintain accurate and timely weekly reports as required and instructed.
- Adhoc duties as required.
Requirements:
- A High Level of Proven Customer Service Experience.
- Strong Communication Skills both written and oral.
- Excellent Telephone Skills and Manner.
- Previous Office/Secretarial Experience Essential.
- Professional Standard of Computer Literacy in particular Microsoft Office Suite.
- A team-player with an ability to work on own initiative and under pressure.
- An excellent Time-keeper who is reliable and punctual.
- Takes pride in their work and possesses excellent organisational skills.
- Good Time Management skills and efficient.
- A High level of Flexibility.
Please contact Edel for a confidential discussion
