Hybrid Role:
Responsibilities
- Oversee designated accounts to ensure timely product delivery, address quality concerns, and manage payment and inventory in accordance with contractual agreements.
- Coordinate with the Procurement Team to place orders.
- Serve as the primary office contact for all customers (excluding Customer Service queries), collaborating with the Sales Team to handle customer complaints related to product quality and specifications.
- Communicate with the Procurement Department regarding order statuses and delivery dates.
- Monitor branded stock reports and escalate orders or issues for review.
- Provide branded stock data to the Sales Team, highlighting performance against forecasts.
- Generate general stock quotations in collaboration with the Sales Team.
- Coordinate with Procurement on quotations for branded stock.
- Maintain and update sales and customer records, tracking the Sales Team's interactions with customers.
- Prepare and manage sales contracts and agreements.
- Compile and maintain up-to-date briefings on customer backgrounds and orders for the Sales Team, identifying down trading/non-trading customers and slow-moving stock in customers.
- Update all sales reports as needed to ensure current and accessible data for the Sales Team and Head of Sales.
- Prepare weekly sales forecasts for customers placing orders as required.
- Research prospecting information and provide briefings to the Sales Team for sales leads and pitches.
- Assist the Head of Sales in managing the sales department's budget and commissions.
- Coordinate the issuance of samples to customers as necessary.
- Perform any additional tasks assigned by management, including non-sales specific duties.
Experience:
- In depth experience in sales support
- Packaging industry experience.
- Experience with sales industry software like salesforce and client relationship management (CRM) systems, or similar
- In-depth knowledge of administrative record keeping practices.
- Working knowledge of managing budgets and keeping track of sales commissions.
- Exceptional interpersonal skills and a proactive approach toward problem-solving.
Why Choose Clark as your Trusted Recruitment Partner?
- Inclusive Culture: We celebrate diversity and provide equal opportunities for all.
- Supportive Experienced Recruiters: Finding the right position for the right person matters to us. We're here to help you source the best career opportunity.
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