As the Clinic Coordinator you are the first face and voice who the patients interact with. My client has a highly engaged team with a passion for patient care and building relationships, both with each other, and with their patients. In partnership with my client, we are looking for someone to come on board who wants to be part of a motivated, driven team who are invested in making a difference in their patients’ lives, every day.

Main Duties/Responsibilities:
Front of House
  • Use Point of Sale (POS), correctly and as trained to ensure all OTC and POS related activity is captured correctly for 100% of our patients 100% of the time.
  • Assist in selling accessories and customer care plans (CCP), by demonstrating the benefits to the patient.
  • Manage all inbound and outbound calls/leads and ensure diary is full.
  • Following up on referrals captured in line with ATRT and data protection rules.
  • Participate in local outreach marketing activities to generate manual Opportunities for the Clinic.
  • Offer Off the Shelf (OTS), accessories to patients to maximize sales opportunities.
  • Ensure adequate stock of OTS accessories is available and in line with business guidelines.
Patient Care – Provide patient care and expert service.
  • Ensure the Clinic is welcoming and fully sanitized for each patient.
  • Take the initiative to promote the Wellness Programme.
  • Provide Triage/OOW service as required, and only once certified to carry out these tasks.
  • Liaise with local GP’s, ENT’s and their respective staff to ensure a professional sales presentation and communications channel is maintained in line with ATRT.
  • Meet and greet patients on arrival and answer telephone and email enquiries in a courteous and professional manner.
  • Ensure Clinic equipment is well maintained and report any defects to the relevant point of contact.
Administration – Timely, accurate and orderly general support.
  • Keep accurate records on Company Systems, as well as manually (as appropriate).
  • Maintain accurate and timely weekly reports as required and instructed.
  • Process incoming and outgoing post and ensure all Case Histories completed in the week are posted to Customer Services in Head Office each Friday.
Work Experience & Skills Required:
  • A High Level of Proven Customer Service Experience.
  • Strong Communication Skills both written and oral.
  • Excellent Telephone Skills and Manner.
  • Previous Office/Secretarial Experience Essential.
  • Professional Standard of Computer Literacy in particular Microsoft Office Suite.
  • A team-player with an ability to work on own initiative and under pressure.
  • Takes pride in their work and possesses excellent organisational skills.
  • Good Time Management skills and efficient.
This is a long-term contract role, with an immediate start. This role affords the successful candidate to express their personality in a professional manner and grow your experience and career at the same time.

Please reach out by simply emailing your CV.



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