Core Responsibilities:
- Responsible and accountable for the day-to-day management of clients activity
- Full project management of client campaigns: from set up, operations and full reporting
- Ensure client account objectives within company standards are achieved
- Continuously build and develop client relationships
- Respond to client requests in a timely manner
- Ensure full territory/call coverage within agreed client time frames
- Analyse reporting results and provide insights within agreed timeframes
- Ensuring both HO and field team are managed and motivated to delivery required results
- Manage the team effectively through the efficient use of all resources, systems, and procedures.
- Set clear expectations of what high performance looks like through reward and recognition and manage underperformance consistently.
- Manage budget allocation for each client activity to ensure revenue and margin targets are achieved
- Manage multiple clients closely ensuring all client KPI’s are met
- Actively demonstrate leadership and role model key competencies.
- Work closely with support services to including Finance, HR Recruitment & L&D and Marketing.
- Be Solution driven at all times
- Any other reasonable duties which may be required by management from time to time
Qualifications and Skills required:
- At least 2-3 years’ experience in a similar role.
- Experience in retail/FMCG is essential
- Demonstrated ability to work under pressure and make deadlines.
- Demonstrates good judgment, approachable and professional, solid problem-solving skills, ability to handle multiple tasks, self-motivated, well organised.
- Strong leadership, excellent communication, analytical focus, and excellent people management.
- Strong IT skills including high level ability in Excel & other Microsoft tools.
- Excellent interpersonal skills & ability to engage with internal and external stakeholders at all levels
INDCLA
