Clark Recruitment is excited to collaborate with a leading manufacturer specialising in revolving doors and security barriers, as we seek to appoint a Part-Time Service Desk Coordinator. This role demands exceptional customer service and communication skills, coupled with a positive work ethic and the ability to thrive under pressure while meeting stringent deadlines. Given the dynamic and diverse nature of this position, we are seeking a proactive, professional individual who can work both independently and collaboratively as part of a team. The ideal candidate will possess outstanding organizational and communication skills, along with meticulous attention to detail.

Key Responsibilities:
  • Manage service calls and promptly log and monitor them
  • Invoice using SAGE
  • Record information on the internal system
  • Upload Worksheets/Invoices to Client’s Portals
  • Ensure effective production and distribution of RAMS
  • Ensure compliance with contractual requirements when logging calls (order numbers, etc.)
  • Organise Worksheets for invoicing or pricing
  • Ensure all maintenance reports are returned and issued to clients
  • Daily update of Excel Spreadsheets for Maintenance, Margin, Orders, etc.
  • Promptly order necessary parts required to complete works
  • Handle Service Account Management, including invoicing and credit note allocation
  • Support invoicing to ensure jobs are completed before invoicing and meeting client expectations (completion cert/dockets for all works)
  • Manage engineers' van stock levels and book out stock for jobs
  • Obtain PO Numbers from customers and keep notes of who to ask and where to send invoices
  • Update and maintain Agreements
  • Code Engineers' Timesheets
  • Plan and develop PPM programme
  • Manage/Monitor call margins, i.e., engineers' time, parts used, and amount invoiced
  • Provide weekly reports on Service Sales figures

Skills and Experience:
  • Proficient understanding of Sage
  • Good working knowledge of Microsoft Office Suite
  • SAP experience is advantageous
  • Strong administrative skills with meticulous attention to detail
  • Previous experience in a similar role

Qualifications and Education:
  • Leaving Certificate in English and Maths or equivalent
  • Training in Customer Service
  • Ability to meet deadlines and targets


To apply for this position, fill in the form below and we will get back will get back to if you are an appropiate candidate for the role.