Key Responsibilities:
- Manage service calls and promptly log and monitor them
- Invoice using SAGE
- Record information on the internal system
- Upload Worksheets/Invoices to Client’s Portals
- Ensure effective production and distribution of RAMS
- Ensure compliance with contractual requirements when logging calls (order numbers, etc.)
- Organise Worksheets for invoicing or pricing
- Ensure all maintenance reports are returned and issued to clients
- Daily update of Excel Spreadsheets for Maintenance, Margin, Orders, etc.
- Promptly order necessary parts required to complete works
- Handle Service Account Management, including invoicing and credit note allocation
- Support invoicing to ensure jobs are completed before invoicing and meeting client expectations (completion cert/dockets for all works)
- Manage engineers' van stock levels and book out stock for jobs
- Obtain PO Numbers from customers and keep notes of who to ask and where to send invoices
- Update and maintain Agreements
- Code Engineers' Timesheets
- Plan and develop PPM programme
- Manage/Monitor call margins, i.e., engineers' time, parts used, and amount invoiced
- Provide weekly reports on Service Sales figures
Skills and Experience:
- Proficient understanding of Sage
- Good working knowledge of Microsoft Office Suite
- SAP experience is advantageous
- Strong administrative skills with meticulous attention to detail
- Previous experience in a similar role
Qualifications and Education:
- Leaving Certificate in English and Maths or equivalent
- Training in Customer Service
- Ability to meet deadlines and targets
INDCLA
