This is a super opportunity to join our client’s team, the largest global machine manufacturer and distributor. This role is based in our client’s office in Finglas.
Purpose of the Role
- Setting up hire contracts, scheduling deliveries, exchanges and collections of Hire Cleaning Machines to our customers. Logging and scheduling breakdowns and calls outs.
- Dealing with customers over the phone with regard to their hires and taking cash payments (Credit Card and Bank Transfers) and logging this on the cash sheet and managing this process.
- To facilitate hire requests and assist customers with all telephone, email enquiries, providing quotations, machine specifications and technical information as required.
- Ensuring machine availability using our InspHire Hire Software liaising with the service team to ensure they are aware of customer requirements in advance.
- Assisting the sales team with enquiries and facilitating their customers’ demands.
- Updating records with the insphire system, raising of contracts – off hire requests,
- Allocation of deliveries / collections to drivers, ensuring strong communication with drivers throughout the working day to ensure all deliveries are met.
- Raising pro forma invoices and taking appropriate cash payments including deposits/refunds – through the world pay system and management of all cash transactions accordingly.
- To be a custodian of the brand, acting with passion and pride to make the hire business successful and develop relationship with new and existing customers.
- To be a point of contact for other team’ members within the wider business.
- Strong computer skills with Google Platform and/or Microsoft applications.
- Manage, control and execute the day-to-day business processes – this is a key element of the role.
- Administration discipline.
- Provide accurate, clear and on time information to ensure the smooth day-to-day running of the business.
- Providing customers with the appropriate information & pricing to win the hire.
- Keeping the Sales team involved with updates, opportunities & potential issues.
- Overseeing any problems regarding deliveries & collections ensuring we resolve in a timely manner and use the escalation process where necessary.
- Keep open communication with the drivers.
- Working with the service department so that stock requirements are understood and communicated.
- Off hiring machines on time or contacting customers for advance continuing payments, providing correct communication is given to the customer.
- Ensuring KPI’s are met.
- Answering any queries should these be verbal or via email in a professional timely manner.
- Participating in team meetings offering knowledge and suggestions where needed.
- Looking for ways to improve the processes within the hire desk to be more efficient.
- Escalating any potential issues to the management team.
- Keeping credit to a minimum, therefore ensuring attention to detail is maintained.
If you feel you have the required experience, get your CV across today.
INDCLA
