My Kildare based client is currently seeking an energetic and detail-oriented Sales Administrator to join their team. The Sales Administrator will play a crucial role in supporting the Sales Team by managing administrative tasks, handling customer inquiries, and facilitating the sales process. The ideal candidate should have excellent communication skills, strong organisational abilities, and a customer-centric mindset.

Key Responsibilities:
  • Handle incoming calls from customers, address inquiries, provide product information, and guide them through the sales process.
  • Initiate outbound calls to existing customers to promote products, upsell, and share market information/updates.
  • Assist customers in placing orders over the phone, ensuring accuracy and adherence to sales policies. 
  • Process sales orders promptly and follow up to confirm order details.
  • Collaborate with the sales team to provide administrative support.
  • Maintain accurate and up-to-date customer information in the ERP system.
  • Stay informed about product features, pricing, and promotions to communicate with customers effectively.
  • Address customer concerns, complaints, and issues promptly and effectively.
  • Collaborate with other departments to resolve complex customer inquiries.
  • Generate and maintain reports on sales activities, customer feedback, and sales performance.  Analyse sales data to identify trends, opportunities, and areas for improvement.

Qualifications and Skills
  • Proven experience in telesales, customer service, or a related field.
  • Strong verbal communication skills and a friendly, customer-focused attitude.
  • Proficient in using ERP systems and Microsoft Office applications.
  • Experience in SAP B1 is an advantage.
  • Excellent organisational and multitasking skills.
  • Ability to work well under pressure in a fast-paced environment.
  • Strong attention to detail and accuracy.
  • Team player with effective collaboration skills.
  • Experience in Mail Chimp or other email marketing tools a distinct advantage. 
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