Contact Centre Agent – Healthcare

Contact Centre Agent – Healthcare
Location: Portadown, Co. Armagh
Full-time | Monday–Friday, 9am–5pm | No weekends or bank holidays
Are you a high-performing contact centre professional who thrives on targets and delivering exceptional customer care?
We’re looking for a motivated and patient-focused Contact Centre Agent to play a key role in helping people take the first step towards better hearing. This is more than a call-based role — you’ll be guiding patients through an important healthcare journey while ensuring clinics run efficiently and diaries stay full.
If you enjoy working to KPIs, making a real difference, and being part of a supportive team, we’d love to hear from you.

What You’ll Be Doing

Handling a high volume of inbound and outbound calls with professionalism and empathy
Booking and managing appointments to maximise clinic capacity
Achieving daily and weekly KPIs for call quality, productivity, and bookings
Following call frameworks and accurately recording all outcomes
Providing reassurance, information, and a positive experience for every patient
Supporting team initiatives, training, and continuous improvement activities

What We’re Looking For

Proven experience working to and achieving performance targets/KPIs (essential)
Previous contact centre, sales, or high-volume customer service experience
A confident, professional telephone manner with strong listening skills
Comfortable working in a fast-paced, call-driven environment
Highly organised with strong attention to detail
Positive, reliable, and motivated to succeed

What You’ll Get in Return

Monday–Friday, 9am–5pm – no evenings, weekends, or bank holidays
Employee and family discounts
20 days annual leave plus bank holidays
Ongoing training and genuine career development opportunities
The chance to make a real difference in people’s lives every day

Join a team where your performance is recognised, your development is supported, and your work has real impact. Apply today.

Why Choose Clark?

Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
Personalised Support: We're with you every step of the way to ensure a smooth job search.

Ready to take the next step? Apply now.

INDCLA