Customer Service Specialist – Hybrid

Customer Service Specialist – Hybrid (Citywest, Dublin)
4 days onsite | 1 day remote

About the Role
We are seeking a dedicated Customer Service Specialist to join a well-established, patient-focused organisation based in Citywest. This is a key role within a supportive and collaborative team, ensuring patients and internal stakeholders receive timely, accurate and professional assistance.
This position would suit someone who enjoys taking ownership of their work, values consistency and quality, and takes pride in delivering a high standard of service.
Key Responsibilities

Provide professional support to patients and internal teams, handling queries efficiently and with care
Manage and review customer orders, responding to order-related queries and updates
Ensure all interactions and processes follow established customer service procedures
Maintain accurate patient and client records within internal systems
Provide clear information about products, services and usage
Support basic technical queries and escalate where appropriate
Handle and resolve complaints in a calm, solution-focused manner
Monitor and manage inventory of equipment and spare parts
Support the Customer Services Manager with day-to-day operational tasks
Share feedback and suggestions to improve service delivery and processes
Participate in product and cross-functional training to maintain strong knowledge of company offerings

About You

Proven experience in a customer service, patient support, or client-facing role
Excellent communication skills with professional business-level English
Strong telephone manner and confidence handling a high volume of enquiries
Highly organised, with the ability to prioritise and manage multiple tasks
Comfortable using Microsoft Office and internal systems
Reliable, dependable and committed to high-quality work
Calm and professional when handling sensitive or complex situations
A collaborative team player who can also work independently

What We Offer

A stable role within a reputable and growing organisation
Supportive team environment with structured processes and training
Hybrid working model (4 days onsite in Citywest, 1 day remote)
Opportunity to build long-term expertise within a specialised service environment

If you are someone who takes pride in delivering excellent service, values a structured environment, and is looking for a role where your experience and professionalism will make a real difference, we would love to hear from you

Why Choose Clark?

Inclusive & Supportive: We welcome diversity, ensure equal opportunities, and provide reasonable accommodations for interviews.
Expert Guidance: Our experienced recruiters are dedicated to finding the right fit for you.
Personalised Support: We're with you every step of the way to ensure a smooth job search.

Ready to take the next step? Apply now.

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