Trade Counter Sales Executive

Job Title: Tradecounter Sales Executive

Location: Depot Dublin

Reporting to: Sales Office Manager

SUMMARY:

To ensure the efficient day-to-day running of the Dublin Tradecounter

DUTIES AND RESPONSIBILITIES:

Point of contact for all customer collections from the depot.
To provide an excellent first impression for callers to the company’s office either by phone or in person and to escalate enquiries as appropriate.
Issuing daily cash sale reports for the Dublin branch.
Administration of POD folders
Tracking orders and queries
Handling electronic payments from customers.
Process and manage all relevant computerised documentation to customers ie raising sales orders, dispatch notes, order acknowledgements and paper documentation relating to all customer collection orders, walk in orders and Tradecounter sales
Maintain and develop existing and new customers through planned individual account support, liaising with both the Sales and Business Development Managers for all customer collections
Develop monthly Tradecounter promotions each month to maximise sales revenue
Liaise with the sales team and customers to maximise customer service and manage their expectations
Understand customer needs and requests
Process Stock Returns and liaise with Sales Team in line with our Quality Management System
Handle all hire sales and returns
Continuously update knowledge skill base by attending product training sessions
Liaise with purchasing department to ensure optimum stock levels are maintained, and to maximise warehouse space and layout
Establish contractor customer base at depot level whilst gaining a clear understanding of customers’ businesses and requirements
Generate enquiries and orders for the full TPS product range whilst maximising company profits
Act as a contact between a company and its existing and potential markets
Identify and report on new product and market opportunities
Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development
Adherence to all company health & safety and operational procedures
Work as part of the wider sales and business unit teams
Other Duties as necessary

Knowledge and Skills:

Typically requires one or more years’ experience in an administrative role.
Sage experience preferable, but not essential as training will be provided.
Must have excellent communication skills, be self-motivated and have high standards of professional conduct.
Proficient in MS Outlook, Word, and Excel.
Personality: Self-driven, results-oriented with a positive outlook and a clear focus on first class customer service.

ADDITIONAL:
The above duties and responsibilities are not exhaustive and may be added to or altered from time to time.

TERMS AND CONDITIONS: