Service Administrator

Join a Leading Organisation in the Automotive & Fleet Management Sector

Clark Recruitment is delighted to partner with a well-established and highly respected organisation within the automotive and fleet management industry to recruit a Service Administrator.

Please note: Previous experience within the motor, automotive, fleet management or vehicle leasing industry is essential. A good understanding of vehicles, servicing and repair processes is required to confidently liaise with customers, garages and suppliers and provide informed support.

The Role

Reporting to the Service Manager, you will play a key role in ensuring the smooth day-to-day coordination of service and maintenance activities. You’ll be the first point of contact for many customers, working closely with repairers, suppliers and colleagues to ensure vehicles are serviced efficiently and to the highest standard.

Key Responsibilities

Act as the first point of contact for customer telephone and email enquiries.
Deliver a professional, friendly and efficient customer experience, resolving queries promptly.
Coordinate vehicle servicing, repairs and maintenance with external repairers and suppliers.
Provide customers with informed advice and updates regarding vehicle servicing and repair processes.
Raise and process purchase orders for external suppliers.
Process supplier invoices accurately and efficiently.
Maintain accurate customer, vehicle and driver records within internal systems.
Liaise with internal departments, garages and service providers to ensure work is completed within agreed timeframes.
Ensure all service documentation and system records are maintained accurately.
Provide administrative support to the Service Manager and wider Service Team.
Assist with additional projects and administrative duties as required.

About You

We’re looking for a highly organised, customer-focused professional who enjoys working in a fast-paced environment and has a genuine interest in the motor industry.

Essential Requirements

Previous experience within the motor, automotive, fleet management or vehicle leasing industry.
A sound understanding of vehicles, servicing and repair processes, with the confidence to discuss repair requirements with customers and suppliers.
At least two years’ experience in an administration, service coordination or customer service role.
Excellent organisational skills with the ability to manage multiple priorities.
Strong attention to detail and a high level of accuracy.
Outstanding communication and interpersonal skills.
A professional, positive and customer-first approach.
Strong IT skills, including Microsoft Office and experience using business systems.
Ability to work independently while contributing to a collaborative team.

What’s on Offer