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Retail & Customer Care Assistant (Part-Time)

Part-Time | Job Share Position | Dundalk, Co. Louth
Flexible Availability Including Some Weekend Work

Help People Hear Better Every Day
Do you enjoy meeting people, providing excellent customer service, and being part of a supportive team?
We're looking for a warm, organised, and customer-focused Retail & Customer Care Assistant to join one of Ireland's leading hearing care providers.

Since 2015, our client has grown to become the largest Irish-owned hearing aid provider, helping thousands of people improve their quality of life through better hearing. Their philosophy is simple: deliver exceptional service and always do what they promise.
This is a customer-focused and target-driven role, ideal for someone who enjoys building relationships, promoting products and services, and contributing to the success of a growing business.

What You'll Be Doing

  • Welcoming customers and creating a positive clinic experience
  • Managing appointments and assisting with day-to-day administration
  • Responding to customer enquiries in person, by phone, and by email
  • Providing information on hearing care products and accessories
  • Supporting customers with basic hearing aid aftercare
  • Identifying opportunities to recommend suitable products, accessories, and services that meet customers' needs
  • Contributing to clinic performance through promotional activity, customer engagement, and achievement of sales targets
  • Maintaining stock levels and ensuring the clinic is well presented
  • Assisting with local events, promotions, and community outreach activities
  • Working closely with the Business Development Manager to raise awareness of hearing health services in the local area

What We're Looking For

  • Experience in retail, hospitality, customer service, or another customer-facing environment
  • Previous experience working towards sales targets, KPIs, or performance goals
  • Confidence promoting products and services and identifying opportunities to upsell where appropriate
  • Excellent communication and relationship-building skills
  • Strong organisational and basic computer skills
  • A positive, professional, and approachable attitude
  • Flexibility to work additional hours when required, including some weekends
  • A full, clean driving licence (essential)

Working Pattern
This is a part-time job-share position working three alternating days per week, with occasional additional hours available.

If you're someone who loves helping people, enjoys variety in your day, and takes pride in delivering outstanding customer service, we'd love to hear from you.

INDCLA

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