Kildare: 
Contact Centre Agent
Are you a high-performing contact centre professional who thrives on targets and delivering exceptional customer care?
We’re looking for a motivated and patient-focused Contact Centre Agent to play a key role in helping people take the first step towards better hearing. This is more than a call-based role — you’ll be guiding patients through an important healthcare journey while ensuring clinics run efficiently and diaries stay full.
If you enjoy working to KPIs, making a real difference, and being part of a supportive team, we’d love to hear from you.
What You’ll Be Doing
- Handling a high volume of inbound and outbound calls with professionalism and empathy
- Booking and managing appointments to maximise clinic capacity
- Achieving daily and weekly KPIs for call quality, productivity, and bookings
- Following call frameworks and accurately recording all outcomes
- Providing reassurance, information, and a positive experience for every patient
- Supporting team initiatives, training, and continuous improvement activities
What We’re Looking For
- Proven experience working to and achieving performance targets/KPIs (essential)
- Previous contact centre, sales, or high-volume customer service experience
- A confident, professional telephone manner with strong listening skills
- Comfortable working in a fast-paced, call-driven environment
- Highly organised with strong attention to detail
- Positive, reliable, and motivated to succeed
What You’ll Get in Return
- Monday–Friday, 9am–5pm – no evenings, weekends, or bank holidays
- Employee and family discounts
- 20 days annual leave plus bank holidays
- Ongoing training and genuine career development opportunities
- The chance to make a real difference in people’s lives every day
Join a team where your performance is recognised, your development is supported, and your work has real impact. Apply today.
INDCLA