Assistant Service Manager

We have a vacancy for an Assistant Service Manager in our client's Dublin depot. The successful candidate will be responsible for aiding in the day to day running of a busy service department.
The ideal candidate must have a management & technical background preferably in construction plant equipment or motor trade, display excellent communication, administrative and organisational skills and be commercially orientated.
Duties and Responsibilities:

  • Liaise with service engineers on a daily basis
  • Pre plan and co-ordinate work for a team of engineers
  • Compile and liaise with customers regarding quotations for repairs
  • Deal with customer queries in a timely manner
  • Communicate with other departments in the business where relevant
  • Weekly / Monthly reporting
  • Promptly resolve account queries where necessary
  • Update and communicate effectively with Service Manager/Director
  • Manage expectations for significant customer base

Key Experience and Skills:

  • 3 years relevant experience preferable
  • Excellent communication skills on all levels
  • Knowledge of construction plant equipment or motor trade a distinct advantage
  • Strong computer knowledge including Microsoft Office
  • Strong administrative skills
  • Deadline focused with the ability to prioritise tasks
  • Customer service orientated
  • Ability to work on own initiative

Full-time Role: Monday to Friday 8.30-5.30.
Job Type: Full-time, Permanent
Work Location: Parkwest, Dublin

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