At Clark we are recruiting a Customer Service Administrator for our client a professional provider of hearing healthcare on a permanent full-time basis, based in Citywest, Dublin 24. 

This is a wonderful opportunity with a thriving business, in your new role you will report to the Customer Service Manager on a day-to-day basis.


Your Responsibilities


  • Support the Company in delivering an outstanding level of customer service to patients
  • Process orders, returns and modifications
  • Follow patient service procedures
  • Meet patient satisfaction and loyalty goals
  • Support and assist patients
  • Handle complaints and inquiries
  • Assist the Customer Services Manager as needed
  • Maintain and update patient database
  • Provide feedback on efficiency and effectiveness of customer service policies and procedures and customer service processes
  • Maintain an excellent knowledge base of products and services provided by Hidden Hearing
  • Participate in cross functional training as required and instructed from time to time
  • Carry out any other duties as instructed by the Customer Services Manager or any other Officer as assigned by the Managing Director


Skills & Attributes

  • Strong Communication Skills both written and oral, as well as interpersonal skills
  • Skill in coordination with colleagues and clients
  • Excellent Telephone Skills and Manner
  • Previous Customer Service Experience Essential
  • Professional Standard of Computer Literacy in particular Microsoft Office Suite
  • Understand priorities with the ability to meet tight deadlines
  • Strong communication and interpersonal skills
  • Positive, empathetic, and professional character
  • A team-player with an ability to work on own initiative and under pressure
  • Passion for customer service
  • An excellent timekeeper who is reliable and punctual


If you are looking for the next step in your administrative career, please contact Edel Smyth on 045 881 888 for a private and confidential conversation or you can email your CV to







To apply for this position, fill in the form below and we will get back will get back to if you are an appropiate candidate for the role.


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